Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn McGarvey

Narvon,PA

Summary

Dynamic professional with extensive experience in small business operations at Concordia Stables, excelling in customer relations and team leadership. Proven track record in enhancing customer satisfaction and retention through effective communication and relationship building. Skilled in operations management and staff development, fostering a positive workplace culture that drives success.

Overview

2026
2026
years of professional experience

Work History

Owner, Trainer, Instructor, Manager

Concordia Stables
12.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Interacted well with customers to build connections and nurture relationships.
  • Operated farm equipment such as skid steers, tractors and side by sides.
  • Ordered supplies and coordinated with contractors
  • Handled billing and accounts payable
  • Taught riding and horsemanship lessons to all levels and ages of students
  • Created and enforced daily routines for feeding, turnout, stalls cleaning, and overall facility
    maintenance for 20 horses
  • Maintained accurate records of veterinary visits, farrier work, vaccinations, and deworming schedules
  • Monitored horses for skin conditions, wounds, swelling, or behavioral changes
  • Handle client correspondence, scheduling and sales


Trainer, Instructor and Farm Manager

Honey Brook Stables
2018 - 12.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential
  • Provided coaching and mentoring to employees.
  • Facilitated workshops for clients
  • Collaborated with subject matter experts to create accurate training content.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Promoted a positive learning environment by establishing clear expectations and maintained a open line of communication
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Fostered positive learning environment, encouraging students to express their ideas and questions freely.
  • Managed farm staff efficiently, providing training and guidance for optimal performance.
  • Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
  • Maintained a safe working environment by enforcing safety protocols and conducting regular inspections of facilities and equipment.
  • Established strong relationships with suppliers to ensure a consistent supply of necessary materials at competitive prices.
  • Kept detailed records on horse health, equipment maintenance, financial transactions, and employee performance
  • Developed operational budget and monitored farm expenses to enforce and achieve budget adherence.
  • Expanded the farm's customer base through targeted marketing efforts that showcased the high quality of our services.
  • Adjusted daily schedule to account for changing factors such as weather conditions, horse usability as well as staff and clients schedules.
  • Performed repairs and preventive maintenance on equipment and property.
  • Fed and watered over 35 horse according to strict feeding schedules and dietary needs.
  • Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.

Care Giver

Private Employer
2014 - 2025
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patient, reducing risks and ensuring optimal health outcomes.

Customer Service and Scheduling Coordinator

Stoltzfus Truck Brokerage
2016 - 2018
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs
  • Communicated scheduling changes to product receiver and client
  • Collaborated with team members to improve overall productivity and communication
  • Provided exceptional customer service, fostering positive relationships with existing clients and receivers.
  • Assessed customer needs and responded to customer emails and calls.
  • Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.

Education

Conestoga Valley
Lancaster PA

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal communication
  • Operations management
  • Business planning
  • Staff management
  • Team oversight
  • Customer service
  • Team leadership
  • Scheduling
  • Inventory tracking and management
  • Records organization and management
  • Customer retention

Timeline

Owner, Trainer, Instructor, Manager

Concordia Stables
12.2023 - Current

Trainer, Instructor and Farm Manager

Honey Brook Stables
2018 - 12.2023

Care Giver

Private Employer
2014 - 2025

Customer Service and Scheduling Coordinator

Stoltzfus Truck Brokerage
2016 - 2018

Conestoga Valley

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Kaitlyn McGarvey