Summary
Overview
Work History
Education
Skills
Accomplishments
References
Awardsactivities
Timeline
Generic

Kaitlyn McGoran

Highlandville,MO

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. My career objective is to obtain a full-time job in an excellent environment with the opportunity for growth and advancement which provides me with job satisfaction and helps me achieve personal as well as organizational goals.

Overview

9
9
years of professional experience

Work History

Branch Manager

Enterprise Mobility
10.2021 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Supported upper management with special projects and additional job duties.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Coordinated staff scheduling, maintaining optimal staffing levels during peak business hours for improved customer experience.

Assistant Branch Manager

Enterprise Mobility
02.2021 - 10.2022
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Developed strategic plans for day-to-day operations.

Management Trainee/Assistant

Enterprise Mobility
10.2019 - 02.2021
  • Improved management skills by participating in rigorous training programs and workshops.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
  • Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
  • Handled day-to-day customer or client questions via telephone or email.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Part-Time Team Manager

Vera Bradley
05.2018 - 10.2019
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.

Cash Accounts Office

College of the Ozarks
01.2016 - 05.2019
  • Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
  • Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
  • Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
  • Entered figures using 10-key calculator to compute data quickly.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.

Education

Bachelor of Science - Business Administration: Marketing

College of The Ozarks
Point Lookout, MO
05.2019

High School Diploma -

Cotter High School
Cotter, Arkansas
05.2015

Skills

  • Branch Operations Management
  • Excellent time management skills
  • Customer Service
  • Training and Development
  • Proficient in MS Office
  • Marketing
  • Attention to Detail
  • Excellent work ethic

Accomplishments

  • Top Performing Branch Manger for Enterprise Mobility Region 51EE numerous times
  • Selected for Women's History month Leadership Showcase in 2022

References

Available upon request

Awardsactivities

  • Elected PBL (Business Organization) President for 2018-2019 school year
  • 1st place in Small Business Management Plan at PBL State 2019
  • 4th place in Small Business Management Plan at PBL Nationals 2019
  • 2nd place in Desktop Publishing at PBL State 2018
  • Competed at National PBL conference in Desktop Publishing 2018
  • 3rd place in Local Chapter Annual Business Report at PBL State 2018
  • Dean’s List – Fall 2017, Fall 2018, Spring 2019
  • Guest Services Key Holder honor (exceptional student worker) 2015
  • Hale-Bradford Courtesy Award at College of the Ozarks 2019
  • Howard G. Slagle Business Award at College of the Ozarks 2019

Timeline

Branch Manager

Enterprise Mobility
10.2021 - Current

Assistant Branch Manager

Enterprise Mobility
02.2021 - 10.2022

Management Trainee/Assistant

Enterprise Mobility
10.2019 - 02.2021

Part-Time Team Manager

Vera Bradley
05.2018 - 10.2019

Cash Accounts Office

College of the Ozarks
01.2016 - 05.2019

High School Diploma -

Cotter High School

Bachelor of Science - Business Administration: Marketing

College of The Ozarks

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Kaitlyn McGoran