Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn McMullen

Dawn,MO

Summary

Accomplished Paralegal with a proven track record at Puckett & Horsman Law Office, enhancing case efficiency by 30% through expert legal research and document drafting. Skilled in client communication and legal compliance, demonstrating a keen ability to manage complex cases and streamline operations. Legal professional with strong skills in writing, organizing and project managing cases related to civil law. Expertly conducts research, collects witness statements and organizes files. Experienced working with diverse populations to optimize representation. Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Benefit Case Manager

CVS
, Missouri
03.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Paralegal

Puckett & Horsman Law Office
01.2023 - Current
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Prepared legal briefs, motions, and pleadings.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
  • Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
  • Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
  • Conferred with clients and other involved parties to gather and track case information.
  • Conducted detailed client intakes and entered information into company database.
  • Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
  • Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
  • Contributed to successful case outcomes through diligent fact investigation and witness interviews.
  • Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
  • Aided settlement negotiations with effective summary reports outlining key points from discovery materials for use during mediation sessions or pretrial settlement talks.

Investigator

Public Defender's Office
03.2020 - 01.2023
  • Documented findings and prepared detailed reports.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Interviewed and interrogated suspects.
  • Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
  • Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
  • Conducted interviews with witnesses and clients.
  • Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Testified in court during criminal proceedings and trials.
  • Researched criminal cases and led investigations to determine appropriate course of proceedings.
  • Carefully documented statements, observations, and evidentiary materials.

Human Resources Manager

Livingston Manor
02.2018 - 03.2020
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Motivated employees through special events, incentive programs, and constructive feedback.

Benefit Specialist

Social Security Office
10.2016 - 02.2017
  • Maintained accurate records of all employee benefits transactions, ensuring compliance with federal regulations.
  • Successfully managed leave of absence requests, ensuring timely communication with employees and proper documentation.
  • Collaborated with payroll department to ensure accurate deductions related to employee benefits were applied each pay cycle.
  • Improved employee understanding of benefit offerings through informative presentations and workshops.
  • Assisted HR management with the renewal process for insurance plans, negotiating favorable rates for the company.
  • Resolved complex benefits-related issues promptly, maintaining strong relationships with both employees and vendors.
  • Provided ongoing support during mergers and acquisitions including integration of new benefit plans into existing systems.
  • Counseled employees experiencing life events, guiding them through the necessary steps to update their benefit elections accordingly.
  • Developed customized resources and tools to help employees better understand their benefit options and make informed choices.
  • Conducted annual open enrollment sessions, providing clear guidance to employees on plan changes and updates.
  • Participated in annual vendor evaluations leading to more cost-effective solutions without compromising quality or service levels.
  • Reduced company costs by conducting thorough benefits audits and identifying areas of improvement.
  • Enhanced employee satisfaction by implementing efficient benefits administration processes.
  • Delivered comprehensive training sessions for managers on administering various aspects of leave policies.
  • Performed thorough market research to stay current on industry trends, allowing the company to offer competitive benefit packages.
  • Coordinated wellness initiatives within the organization promoting healthy lifestyles resulting in lower healthcare costs.
  • Ensured full compliance with government regulations such as HIPAA, FMLA, COBRA by following proper protocols.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
  • Observed strict procedures to maintain data and plan participant confidentiality.

Education

Associate of Applied Science - Business

North Central Missouri College
Trenton, MO
05.2017

Skills

  • Legal Research
  • Proficient in MS Office
  • Case Management
  • Client Communication
  • Document drafting
  • Notary Public
  • Document Preparation
  • Calendar Management
  • Administrative Support
  • Research and data collection
  • Legal writing
  • File Organization
  • Proofreading
  • Legal Compliance

Timeline

Benefit Case Manager

CVS
03.2023 - Current

Paralegal

Puckett & Horsman Law Office
01.2023 - Current

Investigator

Public Defender's Office
03.2020 - 01.2023

Human Resources Manager

Livingston Manor
02.2018 - 03.2020

Benefit Specialist

Social Security Office
10.2016 - 02.2017

Associate of Applied Science - Business

North Central Missouri College

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Kaitlyn McMullen