Kaitlyn McMurdy
Columbia,SC
Summary
Knowledgeable Sales Consultant with proven ability to drive revenue growth through strategic client relationships and effective sales techniques. Leveraged industry insights to consistently exceed sales targets and enhance customer satisfaction. Demonstrated proficiency in negotiation and product knowledge to deliver tailored solutions that meet client needs.
Overview
9
9
years of professional experience
Work History
Sales Consultant
Sysco Food Services
09.2023 - Current
- Top 10 in state for highest case growth over territory
- Achieve profitable sales numbers by promoting company products, services, and solutions while building and maintaining relationships with new and existing accounts
- Stayed up to date on market conditions, product innovations, and competitors' products, prices, and sales to share information with customers as part of value-added services provided
- Performed administrative duties such as, sales budgets, reports, sales records
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Built and maintained relations with brokers and manufacture reps to better customer relationship
Key Account Manager
Southern Glazer's Wine and Spirits
05.2022 - 09.2023
- Top Angels Envy on premise sales rep with a growth of 93.1%
- Drive brand success via leadership selling against trade channels and actively supporting the selling efforts of sales reps, district managers, and key account specialists within the wholesaler
- Lead all parts of the sales process including targeting appropriate accounts, lead selling, education and positioning brands for success
- Monitor field implementation and execution of programs within assigned accounts to ensure product pricing and promotion
- Regularly interact with field management for updating programming and brand priorities, brand standards and best practices leading to successful execution in the market
- Provide detailed tracking reports of wholesaler performance against agreed-to supplier objectives
- Develop key account relationships that deliver measurable results
- Work with key assigned teams to deliver monthly goals (work-withs, product training samples, etc.)
- Create, coordinate, and attend on-site promotional functions at established customer accounts (e.g., winemaker dinners, product launches, and tastings)
Server
Halls Chophouse
02.2021 - 03.2022
- Responsible for taking customer orders and ensuring customer satisfaction
- Recommending daily specials and discounts to successfully up-sell limited-time food products
- Successfully solved customer conflict and concerns
- Processing payments and handling cash and credit transactions
- Introduced customers to new menu items and successfully built and fostered customer relationships
Administrator/ Event Coordinator
4Brazilianz LLC
08.2020 - 02.2021
- Managed payroll and benefits for 30+ employees, including solving any related problems
- Communicated closely with the Head of Operations regarding the needs, concerns, or issues in the office
- Ensured accounts payable, employee benefits, inventory, and invoicing records were accurately kept and organized using ERP software
- Developed relationships with customers, vendors, and guests to present the company in a professional manner
- Created and updated spreadsheets and presentations for weekly, monthly and quarterly updates to upper management
- Planned and coordinated various events for individual/corporate clients, managed budgets, and maintained professional relationships with local vendors
- Demonstrated creativity by developing brand new menus for the restaurant
- Created cost savings by implementing and researching new vendors and negotiating with partnered vendors
General Manager
Homegrown Hospitality
04.2016 - 08.2020
- Responsible for the overall food and beverage operations by formulation of policies, business goals and exceeding revenue targets
- Focused on continuous staff training and development to ensure policies and procedures are followed
- Developed close relationships with clients and analyzed their needs to develop and build menus and personalized events to ensure top level customer service, retention and referrals
- Ensure company standards for quality and service are exceeded by each team member
- Effectively implemented new systems and procedures that increased sales
- Responsible for the strategic marketing and advertising efforts that increase brand awareness, exposure and overall revenues
- Assisted with interviewing, hiring, training, and development of qualified employees
- Managed front of house staff including servicers, bussers, hostesses and bartenders
- Managed back of house operations including food preparation, quality control and expediting
- Created numerous in-store contests and promotions to increase sales, productivity and facilitate team building: ideas were so successful they were adopted by the corporate office and used for training purposes
- Deal with customer complaints and concerns
- Created employee schedule to ensure labor hours fall within projected guidelines and accommodating numerous employee requests
Education
Dunkirk Senior High -
Dunkirk Senior High
Dunkirk, NY01.2013
Skills
- Account management
- Problem-solving
- Attention to detail
- CRM proficiency
- Consultative sales
Timeline
Sales Consultant
Sysco Food Services
09.2023 - Current
Key Account Manager
Southern Glazer's Wine and Spirits
05.2022 - 09.2023
Server
Halls Chophouse
02.2021 - 03.2022
Administrator/ Event Coordinator
4Brazilianz LLC
08.2020 - 02.2021
General Manager
Homegrown Hospitality
04.2016 - 08.2020
Dunkirk Senior High -
Dunkirk Senior High
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