Kaitlyn Metz
Charleston,WV
Summary
Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach. Efficient Patient Registration Representative competent in handling scheduled and unscheduled patients. Coordinates schedules and bed assignments effectively using Windows 10. Successful at resolving paperwork and operational problems to complete timely registrations. Documents critical data elements consistently to facilitate proper identification and billing for each patient.
Overview
5
5
years of professional experience
Work History
Patient Registration Specialist
WVU Medicine
09.2023 - Current
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Troubleshot issues with EHR software, providing solutions that improved overall functionality of the system.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Check Out Clerk
WVU Medicine
09.2023 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing concerns.
- Implemented improvements in bagging techniques, reducing waste from damaged products or excess materials used during packaging.
- Balanced cash drawer daily, maintaining precise records of transactions for improved accountability.
- Effectively communicated with customers regarding payment options, ensuring timely transactions and adherence to store policies.
- Managed cash register operations to ensure accurate financial transactions and minimize discrepancies.
- Increased repeat business by cultivating strong relationships with customers through friendly service and attentive assistance.
Registered Behavior Technician
Applied Learning Behavioral Center
01.2023 - 09.2024
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
Office Assistant
Mountaineer Home Care
01.2022 - 12.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Activities Assistant
Miletree
01.2020 - 01.2021
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
Education
High School Diploma -
Roane County High School
Spencer, WV05.2020
No Degree - Criminal Justice
Roane-Jackson Technical Center
Leroy, WV05.2020
No Degree - Early Childhood Education
Roane-Jackson Technical Center
Leroy, WV05.2019
Skills
- HIPAA Compliance
- Strong Organization
- Patient Scheduling
- Insurance Verification
Timeline
Patient Registration Specialist
WVU Medicine
09.2023 - Current
Check Out Clerk
WVU Medicine
09.2023 - Current
Registered Behavior Technician
Applied Learning Behavioral Center
01.2023 - 09.2024
Office Assistant
Mountaineer Home Care
01.2022 - 12.2022
Activities Assistant
Miletree
01.2020 - 01.2021
High School Diploma -
Roane County High School
No Degree - Criminal Justice
Roane-Jackson Technical Center
No Degree - Early Childhood Education
Roane-Jackson Technical Center
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