Kaitlyn Meyer
Pasadena,CA
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Houston rental market for class a and b properties and impressive financial management skills. Expert user of Word, Excel , One-Site.
Overview
2
2
years of professional experience
Work History
Leasing Consultant
Keener Management
03.2023 - Current
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Generated leads for sales and rental properties through cold calls and referrals.
- Maximized rental income while minimizing expenses through effective planning and control.
- Planned special events such as lotteries, dedications and project tours.
Guest Service Representative
Nothing Bundt Cakes
05.2022 - 03.2023
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain guests.
- Responded to guest inquiries to maximize guest satisfaction.
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TX08.2022
Skills
- Lease Agreements
- Lease Oversight
- Organized Mindset
- Clear Communication
- Competitive Research
- Local Market Conditions
- Application Management
- Customer Service
- Background Checks
- Creative Problem-Solving
- Property Tours and Inspections
- Lease Renewals
- Fair Housing Policies
Timeline
Leasing Consultant
Keener Management
03.2023 - Current
Guest Service Representative
Nothing Bundt Cakes
05.2022 - 03.2023
High School Diploma -
Pasadena Memorial High School
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