Kaitlyn Michalec
Summary
Self-motivated professional with broad expertise in strategic sourcing and procurement initiatives within the business industry. Skilled in market analysis, supplier relationship management, and negotiation to drive cost savings and ensure supply chain continuity. Adept at managing key accounts and building strategic partnerships to drive growth, profitability and operational efficiency.
Overview
6
6
years of professional experience
Work History
Membership Development Representative
Brazos Valley School Credit Union
10.2022 - Current
- Performance Analysis, Account Growth & CRM- Implemented a new CRM system to improve member communication and efficiency enhancing analyzation of membership data to identify growth opportunities and develop initiatives.
- Strategic Growth & Networking- Develop and implement personalized follow-up emails for event attendees, resulting in a 15% increase in engagement and lead conversion. Utilized CRM software to track and manage leads, ensuring timely and targeted follow-up communication was met.
- Social Media Management & Engagement- Collaborate with marketing team on content and campaigns to promote on social to attract new members and managed member events, resulting in a 40% increase in attendance.
- Education & Financial Literacy- Represent at various events, meetings and seminars delivering engaging presentations to prospective members, explaining the benefits of joining and the company’s mission.
Business Owner
Rustic Blush Boutique
01.2019 - Current
- Proven Business Growth & Profitability- Founded and scaled Painted Tree Boutiques from a compact 4×5 ft booth into two multi-location stores (6x12 ft and 12x20 ft), consistently driving revenue and enhancing business value.
- Vendor Outsourcing- Manage a portfolio of 20 outsource vendors, oversee contract negotiations, performance evaluations, and issue resolution to ensure timely delivery of goods.
- E‑Commerce & Web Design- Extensive Shopify experience designing and managing the website to boost performance, driving a 40% increase in online shopping.
- Social Media Marketing- Develop and execute high-impact marketing initiatives on social and the company website expanding follower engagement and brand visibility, increasing following by 25%.
- Innovative Revenue Streams- Implemented additional income channels through enhanced website capabilities and digital content, contributing to sustained business expansion.
Assistant Manager
Painted Tree Boutiques
10.2021 - 08.2022
- Team Leadership & Financial Management- Supervise and train retail staff to deliver outstanding customer service and support sales initiatives. Oversee day-to-day operations including sales forecasting and scheduling, implement effective sales strategies and promotions to drive sales growth, maintain accurate timekeeping records and process payroll, ensure compliance with cash handling procedures and protect company assets.
- Vendor Onboarding & Business Development- Negotiate favorable contracts and terms with vendors, including pricing, delivery schedules, and payment terms, to optimize cost savings and ensure reliable supply chain. Monitor vendor performance, track delivery times, quality of goods, and compliance with contract terms, providing feedback and taking corrective action as needed.
- Marketing Outreach & Public Relations- Developed, executed and managed marketing events and promotions, including digital advertising, social media promotions and in-store activations such as “Ladies’ Night” events to drive sales growth towards company goals and initiatives.
Sales Associate
Painted Tree Marketplace
09.2021 - 10.2021
- Customer & Vendor Relations- Handled customer inquiries and complaints, resolving issues in a prompt and professional manner providing a welcoming store environment and ensured customer satisfaction. Maintained positive and effective relationships with existing vendors, addressing concerns, resolving issues, and ensuring vendor compliance with company policies and procedures.
- Operations & Inventory Management- Knowledge of daily store operations and outsourcing of merchandise. Experienced and knowledgeable with stock control ordering and loss prevention, including surveillance, inventory control, and safety protocols. Dedicated in providing excellent customer service and protecting assets of the company.
Event Coordinator
Chick-fil-A
08.2019 - 07.2021
- Event Coordination & Employee Engagement- Planned, coordinated and executed 50+ events per year resulting in a 30% growth in attendee engagement month to month. Successfully planned and executed 10+ employee appreciation events annually, averaging 100+ employees per event. Oversaw all aspects oof employee appreciation event logistics, including venue selection, vendor management and on-site coordination.
- Business Collaboration & Community Events- Cultivated relationships with new organizations, schools and businesses resulting in a 40% increase in business leads through targeted weekly and special events, including giveaways such as daddy daughter date night kits and community events such as Fall festival trunk or treat, polar express night and outdoor movie night events.
- Event Impact & Customer Growth- Implemented a data-driven strategy by facilitating the use of the “COW” for events and community visits that increased repeat business by 50% through personalized follow-ups and engagement tracking.
- Operations and Catering- Successfully planned and executed drive thru initiatives to sample and promote new and seasonal menu items driving sales growth by 40%. Prepared and delivered catering orders and assisted with hospitality for business events.
Education
BBA - Business Administration General, Marketing
University of Houston
Houston, TX01-2019
Skills
- Microsoft Office Suite, Adobe Creative Suite
- CRM systems, database management, and ROI tracking
- Adaptability
- Project management
Software & Tools Proficiency
- Mailchimp
- Mobivity
- Market research
Marketing Automation
Timeline
Membership Development Representative
Brazos Valley School Credit Union
10.2022 - Current
Assistant Manager
Painted Tree Boutiques
10.2021 - 08.2022
Sales Associate
Painted Tree Marketplace
09.2021 - 10.2021
Event Coordinator
Chick-fil-A
08.2019 - 07.2021
Business Owner
Rustic Blush Boutique
01.2019 - Current
BBA - Business Administration General, Marketing
University of Houston
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