Kaitlyn Miller
Robinsonville,MS
Summary
Dynamic Licensed Sales Producer at Cooke Insurance Center with a proven track record in insurance sales and fostering customer relationships. Licensed in Property and Casualty in Mississippi and Tennessee. Successfully managed a $2 million portfolio, enhancing client retention through personalized and dedicated service. Skilled in policy management and problem-solving, consistently achieving targets and driving marketing initiatives to foster growth. Committed to a positive work environment, facilitated by open communication and encouragement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Sales Producer
Cooke Insurance Center
Hernando, MS
07.2022 - Current
- Worked with clients to determine suitable coverage solutions to better fit their individual needs.
- Maintained accurate records of client interactions and transactions to ensure compliance.
- Successfully managed a $2 million customer portfolio while onboarding new clients and referrals.
- Consistently achieved company targets and earned bonuses.
- Learned industry regulations and underwriting to streamline quoting and new business.
- Participated in meetings with carriers to enhance product knowledge and sales techniques.
- Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
- Collaborated closely with claims department to expedite claim resolutions while maintaining client satisfaction.
Licensed Sales Producer
Kaizen Realty
Germantown, TN
02.2022 - 07.2022
- Provided support in processing policy applications and renewals for timely customer service.
- Engaged with clients to address inquiries and resolve insurance-related issues effectively.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Developed new business opportunities through networking events, community involvement, and referrals.
- Worked closely with realtors and lenders to seamlessly move clients to closing on new home purchases.
Licensed Sales Producer
Allstate Insurance Co
Southaven, MS
11.2021 - 01.2022
- Quickly adapted to new software tools for efficient customer account management.
- Gained understanding of industry guidelines to maintain operational adherence.
- Completed training programs to advance expertise in product knowledge and sales methods.
- Promoted products and services using upselling and other sales strategies.
- Utilized targeted email campaigns and cold calling to increase revenue.
Salesperson
Landers Auto Sales
Southaven, MS
06.2020 - 08.2021
- Executed daily sales strategies to meet or exceed company targets consistently.
- Analyzed customer feedback to identify trends, informing inventory decisions and promotional strategies.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Expanded customer base through targeted prospecting and networking efforts.
Waitress Trainee
Uncle Bubba’s BBQ and Smokehouse
Hernando, MS
08.2019 - 06.2020
- Ensured cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to facilitate timely food delivery and order accuracy.
- Supported inventory management by monitoring stock levels and reporting shortages promptly.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Waitress Trainee
O’Charleys
Southaven, MS
02.2019 - 07.2019
- Responded to different customer demands while ensuring superior service levels during high-traffic times.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Facilitated timely meal delivery, enhancing guest satisfaction and loyalty.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Demonstrated professionalism in challenging interactions, resolving conflicts with tact and diplomacy.
Retail Sales Associate
Zumiez
Southaven, MS
07.2018 - 02.2019
- Delivered exceptional customer service, enhancing shopping experiences and fostering loyalty.
- Managed inventory levels, ensuring stock availability and accuracy in product displays.
- Trained new staff on sales techniques, store policies, and customer engagement strategies.
- Processed transactions efficiently, maintaining accuracy in cash handling and register operations.
- Implemented visual merchandising standards, improving product presentation and customer appeal.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Associates in General Studies - Business
Northwest Mississippi Community College
Senatobia, MS05.2020
Skills
Insurance sales expertise
Client relationship management
Client service
Insurance product expertise
Customer retention
New agent training
Policy management
Marketing initiatives
Problem-solving
Time management
Multitasking
Certification
Property and Casualty License in Mississippi and Tennessee
Timeline
Licensed Sales Producer
Cooke Insurance Center
07.2022 - Current
Licensed Sales Producer
Kaizen Realty
02.2022 - 07.2022
Licensed Sales Producer
Allstate Insurance Co
11.2021 - 01.2022
Salesperson
Landers Auto Sales
06.2020 - 08.2021
Waitress Trainee
Uncle Bubba’s BBQ and Smokehouse
08.2019 - 06.2020
Waitress Trainee
O’Charleys
02.2019 - 07.2019
Retail Sales Associate
Zumiez
07.2018 - 02.2019
Associates in General Studies - Business
Northwest Mississippi Community College