Kaitlyn Miller
Aurora ,CO
Summary
Systematic Administrative Assistant and Experienced Assistant Manager, with proven success in high-pressure office environments. Expertise in clerical tasks and staff support, demonstrating reliability and productivity with minimal supervision. Focused on continuous improvement, providing efficient support to store operations while supervising team members and fostering a positive work culture. Strong financial acumen complemented by exceptional planning and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Dick's Sporting Goods, Inc
Littleton, Colorado
04.2025 - 12.2025
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on customer service standards and store policies.
- Supported visual merchandising efforts to enhance product displays.
- Collaborated with team members to achieve sales goals and service excellence.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Analyzed sales data to identify trends and inform merchandise selection decisions.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
District Administrative Assistant
Dick's Sporting Goods, Inc
Littleton , CO
04.2020 - 04.2025
- Facilitated communication among store managers, coordinators, and various districts.
- Administered day-to-day office functions for District Manager and personnel.
- Conducted phone and in-person interviews to assess final candidates for selection.
Evaluated candidate qualifications through structured interview processes.
Collaborated with hiring managers to define role requirements and expectations.
Facilitated candidate evaluations to ensure alignment with company values and needs. - Executed comprehensive recruiting processes, candidate pipeline documentation, and hiring procedures.
- Formulated and executed recruiting strategies to address current and projected staffing needs.
- Documented new hires, transfers, terminations, job classification changes, and merit increases in main human resources files.
- Supervised payroll data entry and processing for 140+ employees to fulfill predetermined company standards.
- Monitored office supplies, expense reports, facilities requests, and shipment tracking.
- Organized travel arrangements and accommodations for district personnel.
- Implemented office procedures to enhance operational efficiency across the district.
- Greeted visitors, answered phones, and responded to inquiries in a professional manner.
- Compiled daily activity reports from multiple departments within the district.
- Provided administrative support to district personnel by completing various tasks such as data entry, typing documents, and scheduling appointments.
- Served as a liaison between various department heads within the district organization.
Apparel Team Lead
Dick's Sporting Goods, Inc
Loveland, Colorado
08.2016 - 04.2020
- Surpassed sales quotas, consistently exceeding targets
- Coordinated with team members to achieve daily objectives and navigate demanding projects.
- Exemplified dedication in delivering exceptional support for customer needs
- Cultivated strong relationships with staff, customers, and vendors.
- Boosted team performance via comprehensive training and mentorship for new associates.
- Led apparel team in daily operations and workflow management.
- Collaborated with management on training programs for continuous improvement initiatives.
- Provided leadership and direction to a team of 10 apparel associates.
Administrative Assistant
Sears
Centennial, Colorado
11.2014 - 08.2016
- Facilitated report distribution to Store Manager, Assistant Managers, and Leads.
- Streamlined store operations by managing cash office functions, executing data entry, overseeing mail processing, and organizing filing systems.
- Optimized payroll workflow and input approved punch corrections.
- Executed clerical functions, including tracking attendance, gathering onboarding paperwork, and organizing applicant/associate files.
Education
Associate of Arts - Business Administration
Front Range Community College
Westminster, Colorado, CO12-2021
Specialization Certificate - Business Administration
Front Range Community College
Westminster, Colorado, CO12-2019
Skills
- Customer relationship management
- Time management
- Business development
- Administrative oversight
- Organized mindset
- Team building
- Relationship building
- Office administration
- Staff training
- Customer service
- Problem solving
- Effective communication
- Operational efficiency
- Computer proficiency
- Writing reports
- Records management
- Client relations
Timeline
Assistant Store Manager
Dick's Sporting Goods, Inc
04.2025 - 12.2025
District Administrative Assistant
Dick's Sporting Goods, Inc
04.2020 - 04.2025
Apparel Team Lead
Dick's Sporting Goods, Inc
08.2016 - 04.2020
Administrative Assistant
Sears
11.2014 - 08.2016
Associate of Arts - Business Administration
Front Range Community College
Specialization Certificate - Business Administration
Front Range Community College