Summary
Overview
Work History
Education
Skills
VOULENTEER
Timeline
Generic

Kaitlyn Moberly

Upland ,CA

Summary

Proven track record in enhancing customer service and streamlining order processing at Amazon, demonstrating exceptional problem-solving and critical thinking skills. Excelled in roles requiring computer proficiency and active listening, achieving significant improvements in shipping accuracy and efficiency. Skilled in Microsoft Excel and adept at administrative support, consistently delivering results beyond expectations.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

West Coast Medical Equipment Services
11.2021 - Current
  • Answer customer phone calls promptly.
  • Update account information to maintain customer records on a daily day bases.
  • Prepared vendor invoices and processed incoming payments.


Fulfillment Associate

Amazon
11.2020 - 09.2021
  • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
  • Pulled, verified, and packaged items for shipment.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Improved shipping efficiency by streamlining packing and labeling processes.

Manager/Cashier

New York & Company
05.2018 - 08.2020

Had the qualifications of being a key holder to this store. Trained new hires weekly to get them ready for this fast pace job. Trained employees to sell New York and Company's 3 credit cards. Made weekly schedules, managed 3 employees at a time for an 6-8 hour shift. Starting the day with telling employees what tasks they should get done by the end of the day. Performed as a well rounded employee taking on the role of being a cashier, managing the stockroom daily, doing overnight shifts, and rearranging the store in sections. Customer service was strongly enforced when working on the floor and in fitting rooms. My achievements were organizing the stockroom, processing online orders, unloading shipment and censoring items, dressing mannequins, and playing a huge role in organizing the store.

Cashier, Cook

Chipotle
02.2016 - 04.2017

Performed as an exquisite cook and food prep taking on new tasks everyday in the food business. Marinated meat, chop vegetables, reloaded trays when needed to be refilled, served costumers, and trained new hires as cash reps.

Education

Associate of Arts - Business

Citrus College
Glendora, CA
05.2018

High School Diploma -

San Gabriel Mission High School
San Gabriel
06.2014

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Outlook
  • Microsoft Excel
  • Follow-up skills
  • Order Processing

VOULENTEER

I have Volunteered with the Down Syndrome Associate of Orange County. 

Timeline

Customer Service Representative

West Coast Medical Equipment Services
11.2021 - Current

Fulfillment Associate

Amazon
11.2020 - 09.2021

Manager/Cashier

New York & Company
05.2018 - 08.2020

Cashier, Cook

Chipotle
02.2016 - 04.2017

Associate of Arts - Business

Citrus College

High School Diploma -

San Gabriel Mission High School
Kaitlyn Moberly