Summary
Overview
Work History
Education
Skills
ServeSafe Manager Certificate
Timeline
Generic

Kaitlyn Moore

Summary

Dynamic General Manager with a proven track record at Stagecoach Inn, excelling in budget management and employee training. Skilled in inventory control and cost analysis, I fostered a positive work environment, enhancing team performance and increasing profitability through innovative marketing strategies. Committed to delivering exceptional service and operational excellence.

Overview

7
7
years of professional experience

Work History

General Manager

Stagecoach Inn
01.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitor cost controls, oversee inventory and food costs, supplies and equipment, while coordinating and maintaining vendor relations.
  • Oversee the production of payroll every week while daily submitting finalized gratuities to payroll ensuring compliance with gratuity agreements.
  • Recommend and employ methods to plan for long-term goals and future restaurant growth.
  • Developed and implemented strategies to increase sales and profitability.
  • Formulated policies and procedures to streamline operations.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Accountant, balance banks, managed banking needs.

Restaurant Server

Texas Roadhouse
06.2022 - 11.2023
  • Key employee, assisted in training dining room service staff.
  • Evaluated customer satisfaction by providing guests with genuine hospitality and quality service.
  • Maintained quality control of dining and bar areas.
  • Expedited and inspected food items prior to serving guests to ensure quality.

Bartender/Restaurant Server

Buffalo Wild Wings
11.2021 - 02.2022
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Lead Bartender

333 Pacific
06.2021 - 10.2021
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Lead Bartender

Gemelle
08.2020 - 06.2021
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.

Bartender

White Elephant Saloon
06.2020 - 06.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Bartender/Restaurant Server

Woodshed Smokehouse
03.2020 - 06.2021
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.

Cocktail Server

No Frills Grill & Sports Bar
10.2018 - 03.2020
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.

Server

Texas Roadhouse
01.2018 - 05.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

No Degree -

Texas Wesleyan University
Fort Worth, TX

No Degree -

University of Houston-Victoria
Victoria, TX

Skills

  • Aloha POS system
  • Toast POS system
  • Training and development
  • Inventory control
  • Labor cost controls
  • Cost analysis and savings

ServeSafe Manager Certificate

Completed 1/25/2025 and the certificate will expire 1/25/2030.

Timeline

General Manager

Stagecoach Inn
01.2023 - Current

Restaurant Server

Texas Roadhouse
06.2022 - 11.2023

Bartender/Restaurant Server

Buffalo Wild Wings
11.2021 - 02.2022

Lead Bartender

333 Pacific
06.2021 - 10.2021

Lead Bartender

Gemelle
08.2020 - 06.2021

Bartender

White Elephant Saloon
06.2020 - 06.2021

Bartender/Restaurant Server

Woodshed Smokehouse
03.2020 - 06.2021

Cocktail Server

No Frills Grill & Sports Bar
10.2018 - 03.2020

Server

Texas Roadhouse
01.2018 - 05.2018

No Degree -

Texas Wesleyan University

No Degree -

University of Houston-Victoria

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