Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Kaitlyn Munoz

Miami,FL

Summary

Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients. Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic. Self-motivated insurance verification specialist proudly offering several years' experience building an understanding of medical terminology while tracking patient coverage. A poised professional with benefits explanation and administration expertise. Offering time management and interpersonal skills.

Overview

5
5
years of professional experience

Work History

Insurance Verification Specialist

Center For Digestive Medicine
Miami, FL
10.2023 - Current
  • Scheduled and confirmed patient appointments and consultations.
  • Ensured compliance with federal and state regulations regarding insurance verification.
  • Examined claims, records and procedures to grant approval of coverage.
  • Researched third party payer guidelines related to prior authorizations, coding and billing processes.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Medical Assistant

Center For Digestive Medicine
Miami, FL
05.2021 - 10.2023
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

Customer Service Executive

Publix
Miami, FL
08.2020 - 05.2021
  • Communicated effectively with team members to ensure timely response times for customers.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Education

Bachelor of Science - Sports Management

Florida International University
Miami, FL
04-2025

Skills

  • Data analysis
  • Team collaboration
  • Communication skills
  • Attention to detail
  • Goal setting
  • Medical Procedures Understanding
  • Adaptable and flexible
  • Prior authorization processing
  • Prioritizing tasks
  • Collaboration and teamwork

Accomplishments

  • National Honor Society nomination
  • Magna Cum Laude

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Insurance Verification Specialist

Center For Digestive Medicine
10.2023 - Current

Medical Assistant

Center For Digestive Medicine
05.2021 - 10.2023

Customer Service Executive

Publix
08.2020 - 05.2021

Bachelor of Science - Sports Management

Florida International University
Kaitlyn Munoz