Kaitlyn Spurlock
Mantua
Summary
Detail-oriented professional with a strong background in customer service and problem-solving, seeking a remote Insurance Specialist position. Proven ability to quickly learn new systems and processes while effectively communicating with clients. Experienced in working independently in fast-paced environments, delivering results and maintaining high standards of service.
Overview
12
12
years of professional experience
Work History
Registered Veterinary Technician
Countryside Veterinary Clinic
Middlefield
05.2021 - Current
- Prepared animals for examinations and surgeries in a busy veterinary clinic.
- Operated anesthesia, oxygen, and monitoring equipment to ensure safe anesthetic management for patients
- Administered medications and vaccinations under Veterinary supervision
- Proficient in blood draws, IV catheter placement
- Educated pet owners on preventative care, nutrition practices, and post-op care to enhance patient recovery and owner compliance
- Addressed client questions to clarify veterinary care instructions and enhance client understanding
Registered Veterinary Technician
Bartels Pet Hospital
Brecksville
05.2019 - 05.2021
- Developed core technician skills post-graduation, including blood draws and catheter placements, to enhance patient care.
- Checked in surgery patients, prepared and administered anesthesia under DVM supervision, and monitored patients during surgery and recovery to ensure safety and comfort.
- Achieved proficiency in dental radiographs, scaling, polishing, and charting procedures.
- Educated clients on veterinary services and care protocols to improve understanding and compliance.
Server Team Lead
BJ's Restaurant & Brewhouse
North Canton
09.2014 - 04.2019
- Led server team in delivering exceptional customer service, resulting in memorable dining experiences for guests.
- Trained new staff on restaurant policies and service standards, ensuring consistent service quality across the team.
- Resolved customer concerns promptly, enhancing satisfaction and loyalty.
- Traveled to various locations to implement BJ's Restaurant and Brewhouse 'Gold Standard Steps of Service,' enhancing overall service delivery.
- Achieved Server of the Year 2016 for outstanding performance and dedication.
Education
Associate of Applied Science - Veterinary Technology
Ross College
North Canton05-2019
Bachelor of Science - Nursing
University of Akron
Akron, OH05-2015
Skills
- Attention to detail
- Client communication skills
- Reliability and organization
- Independent task management
- Rapid adaptation
- Remote work proficiency
Timeline
Registered Veterinary Technician
Countryside Veterinary Clinic
05.2021 - Current
Registered Veterinary Technician
Bartels Pet Hospital
05.2019 - 05.2021
Server Team Lead
BJ's Restaurant & Brewhouse
09.2014 - 04.2019
Associate of Applied Science - Veterinary Technology
Ross College
Bachelor of Science - Nursing
University of Akron