Kaitlyn Negret
Richmond,TX
Summary
Results-focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Dog Sitter
Self-employeed
10.2024 - Current
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Exercised animals regularly with walks and rigorous play activities.
- Provided exercise opportunities for the dogs, taking them on daily walks or trips to local parks as requested by the client.
- Ensured dogs'' well-being by adhering to specific dietary restrictions and administering medications as required.
- Assisted with grooming tasks such as brushing fur, trimming nails, and bathing when needed.
Member Care Specialist
TDECU
11.2023 - 11.2024
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Contributed proactively towards achieving shared goals as an active participant in cross-departmental projects aimed at improving overall membership experience quality levels significantly over time.
- Conducted thorough research on industry trends to keep abreast of emerging opportunities for members'' benefit.
- Assisted in training new team members, sharing expertise in best practices related to Member Care Specialist duties and responsibilities.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Educated customers on online banking features, promoting digital adoption and convenience.
Dietary Aide
The Auberge at Sugar Land
06.2023 - 11.2023
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Concierge
The Auberge at Cypresswood
12.2022 - 05.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local informati
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Increased occupancy rates by marketing the residential home to potential clients and maintaining high standards of service.
Education
Associate of Science - Biology
Wharton County Junior College
Richmond, TX05-2025
Skills
- Customer service
- Call center experience
- Banking
- Payment processing
- Financial transactions
- Person-centered care plans
- Account management
- Schedule management
- Dog walking
- Pet care needs
- Honest and trustworthy
- Care planning
- Time management
Timeline
Dog Sitter
Self-employeed
10.2024 - Current
Member Care Specialist
TDECU
11.2023 - 11.2024
Dietary Aide
The Auberge at Sugar Land
06.2023 - 11.2023
Concierge
The Auberge at Cypresswood
12.2022 - 05.2023
Associate of Science - Biology
Wharton County Junior College
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