Kaitlyn Negret
Sugar Land,Texas
Summary
Dedicated and versatile 19-year-old college student with a diverse background in customer-facing roles, including call center experience, banking, customer support, reception, and culinary work. Demonstrates exceptional communication and problem-solving skills, honed through direct interaction with clients and team members in high-pressure environments. Skilled at multitasking and managing time effectively, with a proven ability to adapt quickly to new challenges. Passionate about delivering excellent service and committed to continuous learning and professional growth. Seeking opportunities to leverage these skills in a dynamic and engaging work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Care Specialist
Texas Dow Employee Credit Union
11.2023 - Current
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Educated and engaged customers with new bank products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Maintained up-to-date knowledge of product and service changes.
Dietary Aide
The Auberge at Sugar Land
07.2023 - 11.2023
- Delivered dishes and meal trays to patient rooms during scheduled times
- Performed daily cleaning duties such as sweeping floors and mopping surfaces
- Provided excellent customer service to residents, staff, and families
- Assisted with preparing and serving meals according to dietary requirements and regulations
- Adhered to all safety protocols while handling food items and utensils
Concierge
The Auberge at Cypresswood
12.2022 - 05.2023
- Managed the day-to-day operations of the concierge desk
- Answered phone to make reservations, take and distribute messages or redirect calls
- Utilized problem solving skills to identify solutions for various issues related to concierge duties
- Managed incoming calls from customers seeking information or assistance
- Greeted and welcomed guests with a friendly and professional attitude
- Trained new concierge staff members by offering constructive feedback to enhance productivity of new hires
Education
Bachelor of Science (B.S.) - Biology
Wharton County Junior College
Wharton, TXSkills
- Time Management
- Issue Resolution
- First Aid
- Advisory Services
- Hospitality Management
- Guest Experiences
- Document Control
- Expense Reporting
- Telephone Skills
- Multi-Line Telephone Systems
- Database Administration
- Call center experience
- Customer Support
- Customer Service
- Financial Transactions
- Account Management
- Member account management
- Banking operations support
- Multitasking
- Computer Skills
Certification
- Food Handlers Certification
- BLS Certification
References
Michael Lucien, Former Boss, The Auberge At Cypresswood, (346) 297-3857, michaellucien9@gmail.com
Awards
Commanding Officer of ROTC
Timeline
Member Care Specialist
Texas Dow Employee Credit Union
11.2023 - Current
Dietary Aide
The Auberge at Sugar Land
07.2023 - 11.2023
Concierge
The Auberge at Cypresswood
12.2022 - 05.2023
Bachelor of Science (B.S.) - Biology
Wharton County Junior College
Similar Profiles
Ashley GreeneAshley Greene
Branch Manager at Texas Dow Employee Credit UnionBranch Manager at Texas Dow Employee Credit Union
Madison RuizMadison Ruiz
Member Service Representative - Teller at Victoria Teachers Federal Credit UnionMember Service Representative - Teller at Victoria Teachers Federal Credit Union
Matthew S. GrissomMatthew S. Grissom
Digital Experience Manager at Texas Dow Employees Credit UnionDigital Experience Manager at Texas Dow Employees Credit Union