Kaitlyn Niehaus

Support the sales team by managing and coordinating administrative tasks: order entry accuracy, preparing sales materials in terms of creating parts/bills of materials, and maintaining customer databases.

Maintain accurate records of sales data, including customer information, orders, and invoices.

Adept with the company's ERP system, EPICOR.

Issue purchase orders to secure necessary materials outside of existing resources.

Provide exceptional customer service by promptly responding to inquiries, resolving issues, and addressing customer concerns.

Train and supervise the team, offering guidance on effective customer service.

Effectively handle cash transactions using the POS system while maintaining accuracy in balancing cash drawers and bank deposits at the end of shifts.

Resolve guest complaints or concerns promptly and professionally to ensure high levels of satisfaction are maintained.

Craft and serve a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment.

Cultivate and establish meaningful guest relations, ensuring returning customers.

Provide administrative and coordinating services for team members across multiple business units in the client account management department.

Using quoting software to prepare customer and freight quotes for review.

Entering customer data and orders into the Wasserstrom ERP system.

Monitoring orders throughout the fulfillment process to meet critical deadlines, and ensure accuracy.

Working with cross-functional departments to resolve questions and challenges, elevating them as required.

Coordinating with freight services to ensure timely, accurate shipments to customers.

Following up with carriers and on-site personnel post-delivery.