Kaitlyn Oberacker
Sandy
Summary
Detail-oriented professional backed by management, healthcare industry, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process.
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
DaVita
08.2025 - Current
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted in daily living activities, enhancing patient comfort and dignity.
- Maintained cleanliness and organization of patient areas to promote safety and hygiene.
- Collaborated with multidisciplinary teams to optimize patient care plans and outcomes.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Service Coordinator
Alternative Power Systems LLC
06.2024 - 08.2025
- Schedule quoted jobs and annual preventive maintenance services.
- Order parts for upcoming jobs, track remote monitoring system, and reach out to customers regarding appointments.
- Troubleshoot issues in a timely manner and follow policies and procedures.
Assistant Store Manager / Customer Service
TWGW Wilson’s Napa
07.2020 - 05.2024
- Recognized with Employee of the Month on multiple occasions.
- Hired as Driver, received multiple promotions leading to Assistant Store Manager.
- Managed inbound and outbound calls, kept accurate and complete department records, processed payroll, prepared bank deposits, took inventory, and ensured adherence to policies and procedures.
- Supervised team members, created schedules, hired and trained new employees, and delegated tasks.
- Addressed issues in a professional manner and resolved staff and customer service problems.
- Built relationships and stayed attentive to employees by motivating them to succeed and improve.
Home Health Aide
Private Duty Care
02.2020 - 07.2020
- Provided in-home personal care services, and maintained a safe, secure, and healthy environment.
- Assisted with activities of daily living, handled housekeeping duties, prepared meals, and ran errands.
- Documented services provided, patient condition, and changes in patient behavior.
- Respected and safeguarded patient’s privacy.
File Clerk
Wheel Pros LLC
07.2019 - 10.2019
- Oversaw cash deposit box, organized receipts of company purchases, and generated invoices.
- Performed research and inquiry regarding company events, activities, and supplies.
- Made daily bank runs to deposit customer payments into the company account.
Medication Aide / Caregiver (Dementia Unit)
Avamere at Sandy
01.2019 - 07.2019
- Promoted a safe, clean, and organized environment.
- Distributed medication and provided personal assistance to residents – personal hygiene, feeding, and mobility.
- Complied with policies and procedures and abided by HIPAA guidelines to protect privacy.
- Observed, reported, and documented resident conditions and activities.
Kitchen Server / Customer Service
Avamere at Cascadia Village
12.2017 - 08.2018
- Greeted residents and maintained a welcoming atmosphere.
- Took food and drink orders for each table and provided the kitchen with tickets.
- Delivered food and beverages to residents and handled opening and closing duties.
- Cleaned and sanitized the kitchen and communicated effectively with co-workers.
- Additional work experience includes Parts Delivery Driver at TGWG (Wilson’s Napa)
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL04-2025
Diploma - undefined
Sandy Union High School
Sandy, OR01.2019
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO
- PPO
- POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM
- HCPCS
- CPT)
- Vital signs monitoring
- CPR certification
- Basic life support
- Patient observation
- Infection control standards
- Specimen collection
- Infection control
- Patient services
- Emergency response
- Data collection
- Clinical training
- Information protection
- Medical equipment operation
- Sterilization techniques
- Medical laboratory procedures
Certification
- American Red Cross – First Aid / CPR / AED
- American Red Cross – Anaphylaxis and Epinephrine Auto-Injector Administration
Timeline
Patient Care Technician
DaVita
08.2025 - Current
Service Coordinator
Alternative Power Systems LLC
06.2024 - 08.2025
Assistant Store Manager / Customer Service
TWGW Wilson’s Napa
07.2020 - 05.2024
Home Health Aide
Private Duty Care
02.2020 - 07.2020
File Clerk
Wheel Pros LLC
07.2019 - 10.2019
Medication Aide / Caregiver (Dementia Unit)
Avamere at Sandy
01.2019 - 07.2019
Kitchen Server / Customer Service
Avamere at Cascadia Village
12.2017 - 08.2018
Diploma - undefined
Sandy Union High School
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Awards
High Academic Honors Recognition / Dean’s List
Section name
- Promote teamwork through demonstrated behaviors, leadership, and effective communication.
- Well-organized, able to manage time and priorities in deadline-driven environments.
- Function independently with minimal direction and guidance.
- Communication Platforms – MS Teams, Zoom, Webex.
- Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint.
- Typing Speed – 52 WPM; 10Key Data Entry.