- Music
- Fashion
- Cooking
- Rock Climbing
- Dancing
- Drawing and Painting
Kaitlyn O'Brien
McKinney,TX
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Camp Walk on Water
05.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Collaborated with team members to maintain smooth operations during peak hours.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
Cashier
Half of Half Name Brand Clothing
12.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Rock Hill High School
Frisco, TX05-2022
Bachelor of Arts - Musical Arts
Oklahoma Baptist University
Shawnee, OK05-2026
Skills
- Customer service
- Customer satisfaction
- Cash handling
- Cash register operation
- Patience and composure
- Reliability and punctuality
- Customer inquiries
- Product knowledge
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Customer complaint resolution
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Achieved customer gratitude through effectively helping customers understand store policies when they had questions concerning coupons, promotional offers, etc.
Certification
- CPR certified, American Red Cross - 2024-present
- Lifeguard certified, American Red Cross- 2024-present
Interests
Timeline
Customer Service Cashier
Camp Walk on Water
05.2023 - Current
Cashier
Half of Half Name Brand Clothing
12.2019 - Current
High School Diploma -
Rock Hill High School
Bachelor of Arts - Musical Arts
Oklahoma Baptist University
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