Julie Mcdonald
Iowa,LA
Summary
Dynamic and results-oriented professional with extensive experience in healthcare and customer service settings, notably with CardioVascular Technologies. Excelled in patient education and HIPAA compliance, enhancing patient satisfaction and operational efficiency. Demonstrated exceptional problem-solving abilities and a commitment to continual improvement, contributing to positive outcomes and streamlined processes.
Overview
29
29
years of professional experience
Work History
Office Assistant
Accurate Plumbing and Drain Cleaning LLC
08.2020 - Current
- Coordinated operations with other emergency service groups.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Registered Vascular Sonographer
CardioVascular Technologies
10.2004 - 12.2006
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Helped physicians complete cardiac issues and peripheral vascular concerns by assisting with procedures such as pacemaker insertions and balloon angioplasties.
- Utilized stethoscopes, thermometers and sphygmomanometers to meet patient needs and prescribed medical therapies.
- Contributed to diagnosis of pulmonary disorders by evaluating patient pulmonary systems using spirometers and other respiratory testing equipment.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
Registered Vascular Sonographer
Vascular Associates Labatory
10.1999 - 08.2004
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Helped physicians complete cardiac issues and peripheral vascular concerns by assisting with procedures such as pacemaker insertions and balloon angioplasties.
- Utilized stethoscopes, thermometers and sphygmomanometers to meet patient needs and prescribed medical therapies.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Maintained and adjusted cardiology and pulmonary equipment.
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
Member Service Representative
Gulf South Healthplans
02.1996 - 08.1998
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Educated and engaged customers with new bank products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Resolved customer issues through thorough dispute investigation.
- Verified customer identification and documentation for compliant transactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
No Degree - Nursing
Southeastern Louisiana University
Hammond, LACertfication - Phlebotomy
Inspire Professional Solutions
Sulphur, LA03-2024
Certification - Vascular Sonography
Southern Medical School of Ultrasound
Baton Rouge, LA12-2000
High School Diploma -
Belaire High School
Baton Rouge, LA05-1977
Skills
- Scheduling Diagnostic Procedures
- Appointment Scheduling
- Insurance Verification
- Pre-Admission Requests
- Registration management
- Multitasking and Organization
- Patient identity verification
- Patient Education
- HIPAA Compliance
- Work Quality Evaluation
- Post-Discharge Care Coordination
- Customer Service
- Problem-Solving
- Patient check-in
- Quality Assurance
- Registration and Admissions
Timeline
Office Assistant
Accurate Plumbing and Drain Cleaning LLC
08.2020 - Current
Registered Vascular Sonographer
CardioVascular Technologies
10.2004 - 12.2006
Registered Vascular Sonographer
Vascular Associates Labatory
10.1999 - 08.2004
Member Service Representative
Gulf South Healthplans
02.1996 - 08.1998
No Degree - Nursing
Southeastern Louisiana University
Certfication - Phlebotomy
Inspire Professional Solutions
Certification - Vascular Sonography
Southern Medical School of Ultrasound
High School Diploma -
Belaire High School
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