Kaitlyn O'Neill
Matawan,USA
Summary
Dedicated and dependable professional with exceptional interpersonal skills and a proven track record in creating positive client relationships. Known for strong communication abilities and a client-driven approach that enhances service delivery. Highly organized, proactive, and punctual, consistently contributing to team success through collaboration and effective task management. Committed to delivering results that exceed expectations while maintaining a focus on quality and efficiency.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Iron Whale
04.2024 - Current
- Delivered exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Collaborated with kitchen staff to communicate special requests and ensure order accuracy.
- Trained new servers on menu items, service standards, and restaurant policies.
- Resolved customer complaints with professionalism, contributing to positive dining experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Restaurant Host
Iron Whale
06.2023 - 04.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing table turnover and guest flow.
- Collaborated with servers to communicate special requests and dietary needs.
- Maintained cleanliness and organization of entrance and waiting areas.
- Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
- Promoted return business through attentive service and genuine rapport-building with guests.
- Provided exceptional customer service, addressing and resolving any issues or concerns promptly.
Receptionist Manager
Hair and Company
08.2020 - 10.2022
- Organized and maintained documents, files and records.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Worked successfully with diverse group of coworkers.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Handled delegated tasks.
Shift Manager
Cold Stone Creamery Lake Saint Louis
06.2020 - 02.2021
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Entered time and attendance logs in preparation for payroll.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Monitored staff performance and addressed issues.
Education
Associate of Science - Business Administration
Brookdale Community College
Lincroft, NJ05.2020
Skills
- Proficient in resolving customer complaints
- Vendor Relations
- Operational and Financial Reporting
- Professional appearance
- Relationship management
- Planning and Prioritization
- Supply Management
- Customer Satisfaction Evaluation
- Relationship Building
- Service Quality Standards
- Data Entry
- Company Representation
- Attention to Detail
- Problem-Solving
- Active Listening
- Verbal and Written Communication
- Electronic Filing Systems
- Operational Improvements
- Personnel Needs Assessments
Timeline
Restaurant Server
Iron Whale
04.2024 - Current
Restaurant Host
Iron Whale
06.2023 - 04.2024
Receptionist Manager
Hair and Company
08.2020 - 10.2022
Shift Manager
Cold Stone Creamery Lake Saint Louis
06.2020 - 02.2021
Associate of Science - Business Administration
Brookdale Community College