Kaitlyn Orr
Lincolnton,NC
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
3
3
years of professional experience
Work History
Dispatcher
Fleetnet America
Cherryville, NC
08.2024 - Current
- Received and managed incoming and outgoing emergency road service calls.
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their service requests.
- Maximized efficiency by integrating automated tools to identify locations and assess anticipated schedules.
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
- Organized and maintained records of customer requests, work orders and related documents.
- Coordinated with other departments to ensure prompt response times.
- Managed scheduling conflicts between multiple technicians working different locations.
- Investigated customer complaints about late or incomplete services provided by technicians.
- Facilitated communication between field technicians and customers.
Customer Care Specialist
Fleetnet America
Cherryville, NC
12.2022 - 08.2024
- Assisted customers with inquiries about fleet care and services via phone, email, and chat.
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Managed fleet of vehicles and equipment, ensuring proper maintenance and repair.
- Coordinated with outside vendors for parts and services.
- Scheduled routine maintenance on vehicles, including oil changes, brake repairs, tire rotations.
- Maintained records of vehicle service histories and all related documents.
- Responded quickly to emergency breakdowns.
- Ensured compliance with federal regulations governing transportation safety requirements.
- Assisted in budgeting process by providing cost estimates for various repairs or replacements.
- Reviewed invoices from vendors to ensure accuracy prior to payment processing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Addressed client concerns and issues in a timely manner
Restaurant Waiter
Burton Farms / Vittles
Lincolnton, NC
07.2021 - 06.2024
- Guaranteed timely and accurate service of ordered dishes
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Resolved customer complaints in a polite manner according to company policy.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted customers, provided menus and answered questions about menu items.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
Education
High School Diploma -
Lincoln Charter School
Lincolnton, NC06-2021
Skills
- Data Entry
- Customer Relations
- Dispatch Coordination
- Service planning
- Customer Relationship Management
- Incident Reporting
- Schedule Management
- Driver communication
- Communication Skills
- Written Communication
- Customer Service
- Time management abilities
- Problem-solving aptitude
- Active Listening
- Multitasking
- Regulatory Compliance
- Problem-solving abilities
- Relationship Building
- Team Collaboration
- Vendor Management
Timeline
Dispatcher
Fleetnet America
08.2024 - Current
Customer Care Specialist
Fleetnet America
12.2022 - 08.2024
Restaurant Waiter
Burton Farms / Vittles
07.2021 - 06.2024
High School Diploma -
Lincoln Charter School
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