Kaitlyn Ortiz
Parsippany,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Quick Connect Computer Services
06.2022 - 06.2023
- Answered multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted coworkers and staff members with special tasks daily.
- Answered multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Server
Olive Garden
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set a positive tone for the dining experience as incoming guests' first contact point.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
Education
High School Diploma - Academy of Health And Medical Arts
Passaic County Technical-Vocational Schools
NJ06.2023
Skills
- Strong Work Ethic
- Guest Engagement
- Memory Retention
- Sales Techniques
- Food Safety Practices
- Dedicated Team Player
- Data Entry
- Computer Skills
- Office Administration
Additional Information
Rutgers University (1 year completed)
Major: 4-Year Bachelor Nursing Program
Completed Coursework In:
- Anatomy and Physiology 1 & 2
- Medical Anthropology
- Psychology 101 & 102
- Statistics
- Philosophy
GPA: 3.89
Timeline
Server
Olive Garden
07.2023 - Current
Administrative Assistant
Quick Connect Computer Services
06.2022 - 06.2023
High School Diploma - Academy of Health And Medical Arts
Passaic County Technical-Vocational Schools
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