Kaitlyn Pace
Kimberly,AL
Summary
Loyal and detail-oriented professional with 6+ years of substantial customer service experience. BLS certified, skilled in direct patient care and knowledge with medical terminology. Proven ability to adapt to multiple job positions, resolve customer complaints and enhance satisfaction, while effectively managing time and maintaining organized workflows. Committed to upholding HIPAA compliance and ensuring a safe, welcoming environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Ultrasound Technologist Student
08.2024 - 02.2025
- Acquired knowledge of medical terminology and anatomy pertinent to sonography through rigorous coursework and practical application.
- Prepared exam rooms for daily use, ensuring cleanliness and proper function of all equipment involved in examinations.
- Adhered to safety protocols, minimizing risk for both patients and equipment during procedures.
- Developed interpersonal skills through interactions with diverse patient populations, enhancing communication abilities within the healthcare setting.
- Maintained organized records of ultrasound studies, contributing to efficient patient care and information sharing among healthcare providers.
- Contributed to improved department workflow by efficiently managing appointment schedules and completing assigned tasks on time.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Stocked and prepared assigned room for smooth daily patient flow.
- Prepared supplies and paperwork to support physician for sterile procedures.
- Complied with HIPAA regulations while maintaining familiarity with technology and safety changes for self, patients and visitors.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals.
Server
Taco Mama
02.2025 - Current
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Delegated daily tasks while keeping employees operating productively and working on task to meet business and customer needs.
- Collaborated with management to develop strategies for improving overall store operations.
- Supervised food presentation and plating to enhance visual appeal.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Produce/Floral Specialist
Publix
2020 - 2025
- Ensured timely completion of large-scale projects by coordinating with team members and organizing efficient workflows.
- Streamlined inventory management for increased efficiency in the floral department.
- Increased sales through effective merchandising and attractive displays, showcasing seasonal offerings.
- Upheld rigorous standards of cleanliness within the work environment to guarantee a safe space for staff members and customers alike.
- Conducted regular maintenance on equipment to prolong its lifespan and maintain optimal performance levels.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Customer Service Cashier
Publix
2020 - 2025
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
Associate of General Studies - Health Science
Wallace State Community College
Hanceville, ALSkills
- BLS certified
- Substantial customer service experience
- Knowledge of Microsoft and Google
- Attention to detail
- Word, Excel, Outlook, Docs, Sheets, etc
- Time management
- Direct patient care
- Medical terminology
- HIPAA compliance
Certification
- BLS Certified
Languages
Spanish
Elementary
English
Native or Bilingual
Timeline
Server
Taco Mama
02.2025 - Current
Ultrasound Technologist Student
08.2024 - 02.2025
Produce/Floral Specialist
Publix
2020 - 2025
Customer Service Cashier
Publix
2020 - 2025
Associate of General Studies - Health Science
Wallace State Community College
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