Kaitlyn Parker
Ellisville,MS
Summary
Driven professional with a proven track record at Starkville Dispensary, enhancing customer satisfaction and loyalty through exceptional service and relationship building. Mastered POS system operation and cash handling accuracy, while fostering teamwork and collaboration. Achieved significant sales increases by leveraging outstanding communication skills and upselling techniques.
Overview
2
2
years of professional experience
Work History
Sales Associate
Starkville Dispensary
06.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Cashier Supervisor
Keith's Superstores
05.2022 - 05.2024
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Mentored new sales associates to contribute to store's positive culture.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
High School Diploma -
West Jones High School
Laurel, MS05.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Relationship Building
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Store Opening and Closing
- Sales expertise
- POS System Operation
- Merchandising knowledge
- Upselling
- Cleaning techniques
- Payment Processing
- Building rapport
- Friendly and Helpful
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Customer Assistance
Timeline
Sales Associate
Starkville Dispensary
06.2024 - 08.2024
Cashier Supervisor
Keith's Superstores
05.2022 - 05.2024
High School Diploma -
West Jones High School
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