Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Parker

Summary

Extensive experience in software development, system administration, and technical support. Proven ability to enhance team performance and achieve customer service targets while aligning with business objectives. Notable for implementing efficient procedures that maximize productivity, demonstrating strong problem-solving skills under pressure. Committed to continuous learning and adapting to industry trends to drive organizational success.

Overview

4
4
years of professional experience

Work History

Manager

Royal Vapes
Bay Minette, AL
10.2023 - 11.2024
  • Maintaining inventory for products that need to be ordered using Excel Spreadsheet.
  • Create signs to notify customers of any ongoing sales or promotional deals.
  • Answering the phone in a professional and friendly manner, and assisted the customers with any questions or issues they may have.
  • Develop and implementing strategies and sales pitches to increase customer satisfaction and loyalty.
  • Ability to handle high-pressure situations in a composed and timely manner.
  • Coach, mentor, and train team members in order to improve their job performance.
  • Monitor staff performance and address issues.
  • Enforce customer service standards and resolve customer problems to uphold quality service.
  • Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Creating a work schedule for two months in advance, including any requests for off days by employees.
  • Creating and maintaining social media accounts for the store.
  • Insuring the batch report and receipts to locate any discrepancies.
  • Helped to locate products best suited for the customers' needs.
  • Place orders with the vendors for each product and quantity of each item needed.
  • Receive deliveries, inventory the products into our system, price them, and place them in the proper location in the store.
  • Confirm that the money count is accurate in the register and change bag, and any missing funds are able to be located.

Manager

Tuesday Morning
Spanish Fort, AL
10.2020 - 07.2021
  • Created employee schedules, task lists for the week, and upcoming project goals using Microsoft Word.
  • Tracked inventory accurately with Excel.
  • Create reports using Excel to track employee progress with tasks and performance throughout the week.
  • Write reports, such as customer injuries in the store, employee injuries in the store, or employee write-ups and warnings using Microsoft Word.
  • Successfully worked with a diverse group of coworkers to accomplish our weekly goals, and address any issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish weekly goals.
  • Assigned everyone their location in the store, and their tasks for the day.
  • Followed the weekly pamphlets and maintained storefront table to match each theme given.
  • Received the freight truck, unloaded it carefully and in a timely manner with my team members, went over the paperwork for the freight truck, and signed for it.
  • Confirmed the cash drawer and made deposits to the bank.
  • Trained new employees on the register, the floor, and in the stockroom.
  • Greeted customers and answered phone in a professional manner.
  • Put together any furniture that was received, and place it on the sales floor.

Education

GED -

Coastal Alabama Adult Education
Bay Minette, AL
09-2019

Associate of Science - Veterinary Science

Coastal Alabama
Bay Minette, AL

Skills

  • Reporting and Documenting
  • Problem-Solving Aptitude
  • Time Management Abilities
  • Employee Training
  • Team building
  • Reliability
  • Communication Skills
  • Professionalism
  • Data Analysis
  • Sales Strategy
  • Microsoft Outlook, Word, and Excel
  • Effective Prioritization
  • Workload Balancing
  • Multitasking and Prioritization
  • Inventory Error Correction
  • Tracking Inventory
  • Computer Skills
  • Customer Service Skills
  • Call Handling
  • Issue Response and Resolution
  • Sales Support

Timeline

Manager

Royal Vapes
10.2023 - 11.2024

Manager

Tuesday Morning
10.2020 - 07.2021

GED -

Coastal Alabama Adult Education

Associate of Science - Veterinary Science

Coastal Alabama

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Kaitlyn Parker