Kaitlyn Parr
Portland
Summary
Experienced office management and administration specialist with eight years of optimizing efficiency and productivity. Demonstrated ability to provide outstanding clerical and operational support in fast-paced environments. Expertise in managing office resources and project needs effectively, ensuring smooth daily operations.
Overview
10
10
years of professional experience
Work History
Sales Assistant
ShipWise (formerly known as DesktopShipper)
Portland
02.2020 - 05.2025
- Managed 30-40 daily calls on a multi-line phone system, directing inquiries efficiently.
- Produced and supplied quotes and invoices in response to customer requests and inquiries.
- Analyzed customer requirements and offered precise product suggestions accordingly.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Customer Service Supervisor
LinenTablecloth
Beaverton
06.2017 - 09.2019
- Supervised daily customer service operations, provided guidance, and stimulated productivity.
- Interviewed and hired gifted professionals, enhancing our team's overall value with their unique qualities.
- Effectively communicated with different departments, including marketing and warehouse management, with strong listening and response skills.
- Analyzed, approved, and disputed financial chargebacks using in-depth research and order information.
Starbucks Barista
Safeway
Salem
06.2015 - 08.2017
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Trained new team members on coffee-making techniques, customer service standards, and operational procedures.
- Used cash registers and POS systems to request and record customer orders, and compute bills.
Education
General Studies - Human Services
Portland Community College
Portland, ORSome College (No Degree) -
Western Oregon University
Monmouth, ORHigh School Diploma -
Oregon City Senior High School
Oregon City, OR06.2014
Skills
- Training and development
- Team leadership
- Staff management
- Strategic planning
- Policy modification
- Data analysis
- G Suite and Microsoft proficiency
References
References available upon request.
Timeline
Sales Assistant
ShipWise (formerly known as DesktopShipper)
02.2020 - 05.2025
Customer Service Supervisor
LinenTablecloth
06.2017 - 09.2019
Starbucks Barista
Safeway
06.2015 - 08.2017
General Studies - Human Services
Portland Community College
Some College (No Degree) -
Western Oregon University
High School Diploma -
Oregon City Senior High School