Kaitlyn Parrish
Augusta,GA
Summary
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in serving.
Overview
7
7
years of professional experience
Work History
Lead Hostess
Frog Hollow Tavern
10.2023 - Current
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Answered customer questions about hours, seating, and menu information.
Server
Carrabba' Italia Grill
10.2022 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Lead Hostess and Server
Longhorn Steakhouse
02.2021 - 10.2022
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Answered customer questions about hours, seating, and menu information.
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
Receptionist
New Image Tattoos
10.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Lead Hostess
California Dreaming Restaurant and Bar
05.2019 - 10.2020
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Answered customer questions about hours, seating, and menu information.
Hostess
Carrabba' Italia Grill
01.2019 - 06.2019
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Togo Server and Host
Applebee's Grill + Bar
07.2018 - 01.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Westside High School
Augusta, GA07-2020
Skills
- Exceptional communication
- Phone etiquette
- Team management
- Food safety awareness
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Service prioritization
- Menu memorization
- Sales expertise
Timeline
Lead Hostess
Frog Hollow Tavern
10.2023 - Current
Server
Carrabba' Italia Grill
10.2022 - 04.2024
Lead Hostess and Server
Longhorn Steakhouse
02.2021 - 10.2022
Receptionist
New Image Tattoos
10.2020 - 03.2021
Lead Hostess
California Dreaming Restaurant and Bar
05.2019 - 10.2020
Hostess
Carrabba' Italia Grill
01.2019 - 06.2019
Togo Server and Host
Applebee's Grill + Bar
07.2018 - 01.2019
High School Diploma -
Westside High School
Similar Profiles
Madeline AdarayanMadeline Adarayan
Junior Tennis Instructor at Frog Hollow Racquet ClubJunior Tennis Instructor at Frog Hollow Racquet Club
Parvin FatemiParvin Fatemi
Settlement & Employment Worker at Frog Hollow Neighborhood HouseSettlement & Employment Worker at Frog Hollow Neighborhood House
Heather CampbellHeather Campbell
Operations Manager at Frog Hollow EstateOperations Manager at Frog Hollow Estate