Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Paz

Phoenix,AZ

Summary

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

Overview

6
6
years of professional experience

Work History

Scrum Master

Farmers Insurance
01.2023 - Current
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.

Product Owner

Farmers Insurance
01.2022 - 01.2023
  • Owned and prioritized product backlog.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
  • Focused on building critical features up front in order to identify constraints and technical challenges.
  • Brainstormed with peers and other members of design team to determine enhancements and product features.
  • Analyzed user feedback and implemented changes to product design.


Project Coordinator

Farmers Insurance
06.2021 - 01.2022
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Constantly reviewed current processes and sought new ways to improve efficiencies.
  • Kept projects on schedule by managing deadlines and adjusting workflows.

UAT Testing Lead

Farmers Insurance
04.2019 - 06.2021
  • Trained, coached, developed, and mentored new testers.
  • Directed teams completing regression tests to support successful product development stages.
  • Designed testing scenarios for usability testing.
  • Identified and tracked software defects and supported developers in resolving problems by completing additional tests.
  • Generated and presented progress reports for stakeholders.

Senior Service Advocate

Farmers Insurance
04.2017 - 04.2019
  • Supported Farmers agents by assisting with policy transactions and underwriting inquiries.
  • Provided low-effort solutions to complex situations.
  • Promoted positive partnership between advocates and agents.

Education

BA - Business Administration

University of Arizona Global Campus

Skills

  • Professional written and verbal communication
  • Team resource organization
  • Time management
  • Proficient with Microsoft Office
  • Management of multiple projects
  • Knowledge of Agile Methodologies
  • Collaborative Mindset

Timeline

Scrum Master

Farmers Insurance
01.2023 - Current

Product Owner

Farmers Insurance
01.2022 - 01.2023

Project Coordinator

Farmers Insurance
06.2021 - 01.2022

UAT Testing Lead

Farmers Insurance
04.2019 - 06.2021

Senior Service Advocate

Farmers Insurance
04.2017 - 04.2019

BA - Business Administration

University of Arizona Global Campus

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Kaitlyn Paz