Kaitlyn Pearce
Little River,SC
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
19
19
years of professional experience
Work History
Account Manager
The Doan Group
02.2022 - Current
- Enhanced client satisfaction by fostering strong relationships and promptly addressing their needs.
- Increased Avis Account locations by 35% in the first two months.
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and resolving problems effectively.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Auto Appraiser
QA Claims
11.2021 - 06.2022
- Strong analytical and negotiation skills.
- Stayed current on industry trends, attending workshops and conferences to continuously improve knowledge and skills as an Auto Appraiser.
- Gained a reputation for delivering high-quality appraisals while adhering to strict ethical guidelines, upholding the company''s values and commitment to excellence.
- Enhanced customer satisfaction by efficiently appraising vehicle damages and providing accurate repair estimates.
- Expedited claim resolutions by effectively negotiating with repair shops, vendors, and insurance adjusters on behalf of clients.
- Maintained a strong professional network with local repair shops, fostering positive relationships that facilitated smooth negotiations on repair costs.
Sales Administrator
Simple Communications Technologies
12.2017 - 12.2021
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives in the timely generation of accurate quotes, proposals, and contracts to expedite deal closure.
Assistant Instructor
QA Claims
10.2013 - 10.2018
- Organized classes at State Farm facilities for their employees to take the Texas All-Lines adjuster’s licensing course.
- Made sure all classes had proper number of materials for every class.
- Assisted in class teachings, specifically in automotive as well as helped struggling students catch up on misunderstood materials.
- Proctored the exam as well as graded the tests.
Shop Manager
Clyde’s Auto Body & Painting Inc.
11.2016 - 10.2017
- Worked my way up from secretary to manager/estimator in three months.
- Managed the operations for the facility, body shop, parts department and paint department.
- Oversaw all parts and material purchases and renegotiated agreements with suppliers.
- Supervised 12 employees.
- Brought State Farm Select score up from 73 to 98 in one month – saved shop from being cut from the program.
Auto Appraiser
ClaimSolution
03.2015 - 11.2016
- Increased client trust and loyalty by delivering exceptional customer service throughout the entire appraisal process.
- Contributed positively to team morale by maintaining a positive attitude, assisting colleagues when needed, and promoting a collaborative work environment.
- Maintained a strong professional network with local repair shops, fostering positive relationships that facilitated smooth negotiations on repair costs.
- Maximized efficiency in damage assessment by utilizing cutting-edge technologies such as digital photography, computer software programs, and mobile applications during appraisals.
- Consistently met or exceeded performance metrics by accurately completing high volumes of auto appraisals within established timeframes.
- Contributed to company growth by identifying opportunities for improvement in existing procedures and implementing changes as needed.
- Stayed current on industry trends, attending workshops and conferences to continuously improve knowledge and skills as an Auto Appraiser.
- Enhanced customer satisfaction by efficiently appraising vehicle damages and providing accurate repair estimates.
Auto Appraiser
SCA Appraisal
10.2010 - 04.2013
- Negotiates with body shops on repair/replace, alternate part utilization, refinish operations, and mechanical operations to restore vehicles in the most cost-effective manner
- Wrote estimates on a wide variety of vehicles including vehicles, pickups, commercial vehicles, heavy equipment, motorcycles, and RV’s.
- Strong analytical and negotiation skills.
- Built and developed strong rapport with internal team working on complex claims.
Shop Manager
Final Finish Paint & Body Inc.
03.2006 - 08.2010
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
Education
Bachelor of Science - Business Management
Colorado State University
Fort Collins, COSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Strategic planning
- Customer relationships
- Account oversight
- Client relationship building
- Issue resolution
- Networking skills
- Account development
Timeline
Account Manager
The Doan Group
02.2022 - Current
Auto Appraiser
QA Claims
11.2021 - 06.2022
Sales Administrator
Simple Communications Technologies
12.2017 - 12.2021
Shop Manager
Clyde’s Auto Body & Painting Inc.
11.2016 - 10.2017
Auto Appraiser
ClaimSolution
03.2015 - 11.2016
Assistant Instructor
QA Claims
10.2013 - 10.2018
Auto Appraiser
SCA Appraisal
10.2010 - 04.2013
Shop Manager
Final Finish Paint & Body Inc.
03.2006 - 08.2010
Bachelor of Science - Business Management
Colorado State University
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