Kaitlyn Pellin
Youngstown
Summary
Dynamic and dedicated professional with a strong work ethic and effective communication skills, honed at Kennsington Golf Club. Proven ability to excel in high-pressure environments while ensuring exceptional customer service. Experienced in team collaboration and animal welfare, adept at managing diverse tasks efficiently to enhance overall satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Kennsington Golf Club
07.2021 - Current
- Provided exceptional customer service by addressing guest inquiries and requests promptly.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Supported teamwork by collaborating with kitchen staff to ensure timely food delivery.
- Learned menu items thoroughly to effectively communicate options and specials to guests.
- Adapted quickly to high-pressure situations during busy service hours, ensuring customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Resident Assistant
Briarfield Manor
10.2024 - 05.2025
- Facilitated resident engagement through organized events and programs, promoting community interaction.
- Implemented conflict resolution strategies, effectively addressing resident concerns and improving satisfaction.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Mentored new residents in university resources, enhancing their adaptation and success on campus.
Dog Handler
The Dog Stop
01.2023 - 05.2024
- Maintained clean and safe environment by adhering to hygiene standards and protocols.
- Mentored new staff on best practices for dog handling and care procedures.
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed up to 30 dogs of varying breeds and sizes, providing attentive care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility.
- Achieved timely and efficient completion of tasks by prioritizing workload and effectively managing time in a fast-paced environment.
Education
High School Diploma -
Boardman High School
Boardman, OHAssociate of Applied Science - Veterinary Technician
Kent State University
Kent, OH05-2027
Skills
- Strong work ethic
- Professional appearance
- Team collaboration
- Supply restocking
- Time management
- Animal welfare
- Dog walking
- Animal observation
Timeline
Resident Assistant
Briarfield Manor
10.2024 - 05.2025
Dog Handler
The Dog Stop
01.2023 - 05.2024
Server
Kennsington Golf Club
07.2021 - Current
High School Diploma -
Boardman High School
Associate of Applied Science - Veterinary Technician
Kent State University
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