Kaitlyn Penrod
Catalina Island camps
Bloomington,IN
1
Certification
7
years of professional experience
Dynamic individual with hands-on experience in hospitality and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
Heartland Coordinator
3 Months- Supervise and mentor a team of four staff members, fostering collaboration, accountability, and exceptional guest service.
- Plan and execute daily programs, special events, and recreational activities that create engaging and memorable camper and staff experiences.
- Collaborate with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Lead by example through effective communication, problem-solving, and decision-making while maintaining a safe, welcoming, and positive environment for campers and staff.
- Coordinate logistics for camp activities, ensuring seamless execution and participant engagement.
- Develop and implement training programs for staff, enhancing operational efficiency and service quality.
Server
8 Months- Created a friendly and attentive dining atmosphere, providing personalized service to enhance each guest's experience
- Managed multiple tables with accuracy and efficiency in order taking and food delivery
- Collaborated with kitchen and sushi bar staff while assisting with side work and takeout orders
- Trained new servers on menu details, service standards, and operational procedures.
- Addressed customer inquiries and resolved issues promptly to maintain positive relationships.
Cabin Counselor
3 Months- Coordinated camper transitions between activities and events, ensuring schedules ran smoothly and efficiently
- Facilitated engaging programs and experiences to foster participation, connection, and enjoyment
- Delivered attentive, personalized service by anticipating needs and creating a welcoming atmosphere for each camper
- Monitored and maintained accommodations to deliver a safe, comfortable, and welcoming environment
Server/ To-go Specialist
4 Years 9 Months- Delivered exceptional guest service in a fast-paced dining environment, ensuring a welcoming and positive experience for all customers
- Managed multiple tables with accuracy and efficiency in order taking and food delivery
- Collaborated with kitchen and service teams to maintain smooth and timely operations
- Handled curbside orders, ensuring prompt and accurate service
Sales Associate
5 Months- Assisted customers with product recommendations and personalized wellness solutions
- Processed transactions and maintained an organized sales floor
- Delivered exceptional customer service, fostering repeat business and enhancing brand loyalty.
- Monitored inventory levels, conducting regular stock checks to maintain optimal supply chain efficiency.
Team Leader
2 Years 5 Months- Led a team in high-volume food truck operations, including opening and closing duties
- Trained and mentored new employees in food preparation and service protocols
- Dealt with customer issues
- Ensured compliance with safety standards while maintaining operational excellence across all functions.
Education
Bachelor of Science - Tourism, Hospitality & Event Management, Human Development/Family Studies
- School of Public Health
- Dean's List: Fall 2023, Spring 2025
- GPA: 3.72
Skills
Customer Service & Guest Relations
Team Leadership & Staff Supervision
Event Planning & Program Coordination
Hospitality Operations
Team Collaboration & Communication
Scheduling & Logistics Coordination
Conflict Resolution & Problem-Solving
Safety & Risk Management
Adaptability in Fast-Paced Environments
Guest Experience Enhancement
Multitasking and organization
Affiliations
Invited Presentation Panelist—National Conference—American Camp Association Staffing Summit - October 2025
- Served on a panel at the Virtual AC conference
- Over 90 attended the session
- Presented on a topic related to recruiting, training and supervising summer camp staff
Certification
- Certification in Hotel Industry Analytics (CHIA) – American Hotel & Lodging Educational Institute
- First Aid/CPR Certified
Timeline
Heartland Coordinator
Catalina Island camps
05.2026 - CurrentRead More
Server
Restaurant Ami
09.2025 - 05.2026Read More
Cabin Counselor
Catalina Island Camps
05.2025 - 08.2025Read More
Sales Associate
GNC
12.2023 - 05.2024Read More
Server/ To-go Specialist
Applebees
11.2020 - 08.2025Read More
Team Leader
Da Portable Rican
06.2019 - 11.2021Read More
Indiana University Bloomington
Bachelor of Science from Tourism, Hospitality & Event Management, Human Development/Family Studies
Read More