Kaitlyn Pfeiffer
Olalla,WA
Summary
Dedicated team player with experience in training new staff and fostering a welcoming environment. Known for exceptional service skills and ability to resolve customer concerns effectively.
Overview
5
5
years of professional experience
Work History
Barista
Albertsons
Gig Harbor, Washington
05.2025 - Current
- Maintained cleanliness and organization of coffee station and seating area.
- Engaged with customers to assess preferences and recommend beverages.
- Managed inventory of coffee beans, syrups, and supplies to meet demand.
- Assisted in training new baristas on equipment operation and service protocols.
- Handled cash transactions and processed payments accurately using point-of-sale systems.
- Collaborated with team members to optimize operations during peak hours.
- Resolved customer complaints professionally, demonstrating exceptional service skills.
Head Hostess
Sunset Grill & Bar
Gig Harbor, Washington
11.2020 - 05.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Trained new host staff on procedures and customer service standards.
- Handled guest inquiries and complaints with professionalism and courtesy.
- Assisted servers by delivering food and beverages to tables promptly.
- Cleared and cleaned tables after guests finished their meals efficiently.
- Provided excellent customer service to ensure guest satisfaction.
Education
High School Diploma -
Gig Harbor High School
Gig Harbor, WA06-2022
Skills
- Equipment operation
- Inventory control
- Point-of-sale systems
- Customer engagement
- Relationship management
- Problem solving
- Team collaboration
- Product upselling
- Performance improvement
- Point of sale operation
Timeline
Barista
Albertsons
05.2025 - Current
Head Hostess
Sunset Grill & Bar
11.2020 - 05.2023
High School Diploma -
Gig Harbor High School
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