Kaitlyn Phelps
Buffalo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Medical Biller/Denial Specialist
Jericho Road Community Health Services
12.2022 - Current
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Adhered to established standards to safeguard patients' health information.
Dental Assistant
Concierge Dental Group
12.2019 - 12.2022
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Designed dental report card to explain patient dental health status and treatment plans.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Prepared patient X-rays and images for review by dentist.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled and confirmed patient appointments.
- Monitored patient comfort and safety during dental procedures.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
Chiropractic Assistant
Munroe Chiropractic
05.2018 - 12.2019
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Restaurant Hostess
Deep South Taco
11.2017 - 02.2018
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered phone calls to take orders, give information and document reservations.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Complied with food safety and food hygiene regulations to safeguard public health.
Collections Agent
Ryan Management Group
01.2017 - 04.2017
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used skip tracing and other techniques to locate debtors.
- Used probing techniques to determine debtors' reasons for delinquency.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Sales Associate
Altitude Marketing
09.2015 - 07.2016
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Monitored customers for signs of security concerns and escalated issues to management.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Engaged with customers to effectively build rapport and lasting relationships.
Moving Consultant
AAA Moving Services
04.2015 - 09.2015
- Conducted thorough assessments of clients'' possessions, determining the most effective packing methods for safe transport during moves.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Prepared pricing agreements and contracts to close sales.
Resident Counselor
Heritage Christian Services
10.2014 - 01.2015
- Resident Counselor for the mentally and physically disabled
- Medication disbursements (certified)
- Planned outings for residents to enjoy
- Cooked meals and ensured proper nutrition
- Oversee family visitations
- Creating a trusting environment where the residents felt comfortable
Education
Allied Health Office Technology Certificate -
Adult Learning Center
Buffalo, NY01.2018
High School Diploma -
Lockport High School
Lockport, NY01.2012
Skills
- Payment Transactions
- Accounts Receivable
- CPT Knowledge
- Denial Management
- Customer Relations
- Policies and Procedures Adherence
- Complaint resolution
- Active Listening
- Teamwork and Collaboration
- Patient Recordkeeping
Timeline
Medical Biller/Denial Specialist
Jericho Road Community Health Services
12.2022 - Current
Dental Assistant
Concierge Dental Group
12.2019 - 12.2022
Chiropractic Assistant
Munroe Chiropractic
05.2018 - 12.2019
Restaurant Hostess
Deep South Taco
11.2017 - 02.2018
Collections Agent
Ryan Management Group
01.2017 - 04.2017
Sales Associate
Altitude Marketing
09.2015 - 07.2016
Moving Consultant
AAA Moving Services
04.2015 - 09.2015
Resident Counselor
Heritage Christian Services
10.2014 - 01.2015
Allied Health Office Technology Certificate -
Adult Learning Center
High School Diploma -
Lockport High School
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