Kaitlyn Phillips
Orting,WA
Summary
Strong interpersonal skills with a talent for effectively driving positive outcomes! Committed to continued professional growth, team success and providing excellent customer service.
Overview
3
3
years of professional experience
Work History
Assistant Manager/Kids Merchandiser
Old Navy
Tacoma, Washington
05.2025 - Current
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Organized displays according to company standards and specifications.
- Performed regular price checks on select items throughout the store location.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
Product Operations Manager
Gap, Old Navy
Tacoma, Washingto
02.2024 - Current
- Executes intake of new product/placement of new product.
- Conduct price change in all departments.
- Conduct signage/marketing changes in all departments.
- Manage in-stock/back-stock.
- Reconsile tills/ count safe.
- Experience with using Microsoft Excell.
- Managed daily operations of the store, including opening and closing procedures.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Maintained positive relationships with customers by providing exceptional service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Handled customer service issues, ensuring customer satisfaction and loyalty.
- Developed strategies for increasing sales and improving customer service.
Sales Associate
Old Navy, Gap
08.2022 - 02.2024
- Provided accurate information about products, prices and services.
- Greeted customers to determine wants or needs.
- Assessed customer needs to provide assistance and information on product features.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted customers with product selection, sizing
- Operated POS
Education
High School Diploma -
Franklin Pierce High School
Tacoma, WA06-2021
Skills
- Customer Service Skills
- Communication skills
- Teamwork/Interpersonal Skills
- Growth Mindset
Technical Skills:
- Cashier, Fitting Room, Sales Floor experience
- Credit card sales
- Money handling (deposits, reconciling tills, starting drawers, etc)
- Keyholder
- Pulling/packaging online orders
- Beginner merchandising, color organization and perfect folding
- Preforming whole-store marketing changes/audit
- Preforming whole store price changes
- Preforming whole store inventory/audit
Timeline
Assistant Manager/Kids Merchandiser
Old Navy
05.2025 - Current
Product Operations Manager
Gap, Old Navy
02.2024 - Current
Sales Associate
Old Navy, Gap
08.2022 - 02.2024
High School Diploma -
Franklin Pierce High School