Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Poirier

Veazie

Summary

Dynamic Assistant Store Manager at Lowes Home Improvement with a proven track record in operations management and customer experience. Expert in inventory management and team leadership, successfully enhancing store performance and fostering a positive work culture. Recognized for resolving customer issues effectively, boosting satisfaction rates significantly.


Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Lowes Home Improvment
04.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Department Supervisor

Lowes Home Improvment
11.2020 - 04.2022
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 40 employees, delegated tasks and held each employee accountable for completing assignments.

Customer Service Associate

Lowes Home Improvment
08.2018 - 10.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Store Manager

Greenfield State Park
03.2015 - 09.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Education

Bachelor of Science - Environmental Science

Southern New Hampshire University
Hooksett, NH
05-2018

Skills

  • Problem-solving
  • Customer experience
  • Customer service and engagement
  • Operations management
  • Inventory management
  • Budgeting and cost control
  • Verbal and written communication
  • Team building and leadership
  • POS systems operations
  • Work Planning and Prioritization
  • Goals and performance
  • Flexible schedule

Certification

  • PSO Certification - Protected Species Observer

Timeline

Assistant Store Manager

Lowes Home Improvment
04.2022 - Current

Department Supervisor

Lowes Home Improvment
11.2020 - 04.2022

Customer Service Associate

Lowes Home Improvment
08.2018 - 10.2020

Store Manager

Greenfield State Park
03.2015 - 09.2017

Bachelor of Science - Environmental Science

Southern New Hampshire University

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