Kaitlyn Potter

Firearms Safety Expert State Background Checker

• Processed background checks daily using the DOJ Dros system.
• Maintained up-to-date knowledge of State and Federal laws policies and procedures.
• Maintained confidentiality of information regarding customers.
• Collaborated with legal, accounting and shipping to review and maintain State and Federal compliance and regulations.
• Expert knowledge of best practices for safe handling of firearms and accessories.
• Committed to providing customers with all relevant information to support purchasing and promote best practices in handling of firearms.
• Managed large sums of cash transactions into proper accounts using Quickbooks and entered end of day safe deposit.
• Processed payments and applied to customer balances.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Engaged in friendly conversation with customer to better answer questions about produces and services and identify and recommend optimal item
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Managed company appointments and customer scheduling.

• Earned Water Safety Instructor certification, Lifeguard Training Instructor certification, Lifeguard CPR/AED First Aid certification.
• Responded to life-threatening emergencies and provided first aid and CPR.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Trained and managed team of lifeguards on pool safety and risk management protocols.
• Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
• Responded to life-threatening emergencies and provided first aid
• Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
• Maintained rescue equipment by conducting inspections and completing basic repairs.
• Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
• Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
• Provided instruction and assistance to patrons on proper swimming strokes to develop their skills and improve technique.
• Gave private lessons to special needs students and taught floating techniques and treading water.
• Guided students through different swimming strokes and strategies to increase stamina.
• Adapted teaching strategies to match developmental age and abilities of students, children to Elder swimmers.
• Adapted teaching techniques to different learning styles.
• Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.

• Oversaw and managed lifeguard staff by monitoring attendance and performance.
• Assigned work to staff, set pool rotation, and motivated strong performance in key areas.
• Performed regular safety inspections of pools and equipment to reduce hazards.
• Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
• Adjusted pool chemical balance to maintain general water cleanliness.
• Created and maintained detailed reports of daily, weekly and monthly operations.
• Partnered across departments to run smooth, professional events and activities.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Trained and managed team of lifeguards on pool safety and risk management protocols.
• Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
• Responded to life-threatening emergencies and provided first aid and CPR.
• Monitored assigned areas for unsafe activity and took corrective actions.
• Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
• Detailed safety rules and procedures regarding activities to customers and guests.
• Conducted patrols to identify and help those in need of immediate care and assistance.
• Taught swim instruction to students varying in ages and skill levels.
• Developed and implemented lesson plans based on individual student needs.
• Prepared equipment before each class class and stored items promptly after classes.
• Implemented new and creative exercise routines to keep participants motivated.

• Prepared shipping documents and invoices, processed payments, and fielded client questions.
• Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
• Opened and distributed all company mail packages and letters.
• Packed and shipped a large variety of items big and small.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Ordered all shipping supplies and maintained package inventory.
• Managed storage for weapons, munitions and associated equipment, before shipping.
• Knowledge of power tools for building and disassembly.
• Moving and lifting heavy items.
• Pulled, verified, and packaged items for shipment.
• Checked and dismantled firearms for safe packaging.
• Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules.
• Communicated with vendor representatives to resolve claims of any damaged or lost shipments.
• Held responsibility for both profits and losses of shipping department.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Oversaw team of security officers and managed scheduling and performance evaluations using a company vehicle.
• Managed Security working with top companies such as Baxter, Amgen, Aerotech and Hospitals amongst others.
• Conducted regular patrols of facility to detect and deter security threats.
• Recorded incident reports with detailed accounts of occurrences.
• Supervised and evaluated security staff performance to determine compliance with safety regulations.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Conducted fire drills and other simulated emergencies to determine overall site safety.
• Recorded daily security occurrences in site assignment log.
• Completed shift handover reports and debriefed next shift upon arrival.

• Coordinated schedules and timelines for events.
• Managed event logistics and operations.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Coordinated food, drinks, and music for event.
• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
• Served and attended the needs of the party guests.
• Supervised gameplay and monitored guests' actions.
• Set up and Cleaned event area, before and after party.
• Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
• Strategically timed check-ins with customers during event to confirm satisfaction with meals, drinks, music and timing, taking action to correct any problems.

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Helped customers complete purchases, locate items, and join reward programs.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Monitored customers for signs of security concerns and escalated issues to management.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.