Kaitlyn Powers
Medford
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Southern Oregon Neurosurgical & Spine Associates, PC
04.2025 - Current
- Assisted healthcare professionals in patient examinations and procedures.
- Managed patient scheduling, ensuring efficient appointment flow.
- Prepared examination rooms, maintaining cleanliness and readiness for use.
- Documented patient medical histories and vital signs accurately.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Advanced Medical Support Assistant
US Veterans Administration
04.2024 - 04.2025
- Assisted veterans in scheduling appointments and managing healthcare needs.
- Coordinated patient intake processes to ensure efficient service delivery.
- Directed Veteran refill requests to the proper location.
- Maintained electronic health records with attention to detail and accuracy.
- Facilitated communication between medical staff and patients regarding treatment options.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Responded to patient inquiries promptly, fostering a positive experience within the facility.
- Efficiently used Cerner System to uphold extraordinary Veteran care.
- Tactfully deescalated Veteran's with the use of PMDB skills when needed.
Medical Assistant
Gastroenterology Consultants, PC
06.2022 - 04.2024
- Regularly completing HIPPA and OSHA and compliance training.
- Monthly OIG reports.
- Sending necessary orders to the proper facilities.
- Adhering to providers and insurance matrix when scheduling.
- Utilizing EPIC system.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Preparing patients charts before the appointment.
- Medical Coding.
- Correlate scheduling of out of office procedures with surgical center or hospital.
- Work with provider to promptly handle patient load
- Attaining co-pays and created daily financial records.
Sales Receptionist
Lithia Toyota
05.2019 - 06.2022
- Managed front desk operations, ensuring seamless customer interactions and efficient appointment scheduling.
- Assisted sales team by coordinating customer inquiries and providing product information effectively.
- Streamlined administrative processes to enhance operational efficiency and reduce response times.
- Implemented best practices for maintaining accurate customer records in dealership management system.
- Coordinate delivery of new vehicles.
- Clean and organize showroom on a routinely basis.
- Maintained confidentiality of personal information of customers at all times.
Customer Service Representative
Lowes Home Improvement Center
04.2017 - 05.2019
- Provided exceptional customer support, resolving inquiries and complaints effectively to enhance satisfaction.
- Assisted customers in selecting products, demonstrating product features and benefits to facilitate informed decisions.
- Trained new staff on company protocols and customer service best practices to ensure consistent service quality.
- Streamlined checkout processes, reducing wait times and improving overall efficiency during peak hours.
- Working with management to provide a overall positive experience for every customer.
- Clean area and organize merchandise.
- Maintain a multi line phone system.
Education
High School Diploma -
Crater School of Business Science And Innovation
Central Point, OR06-2016
Skills
- HIPAA compliance
- Patient appointment management
- Customer service
- Strong understanding of medical terminology
Timeline
Medical Assistant
Southern Oregon Neurosurgical & Spine Associates, PC
04.2025 - Current
Advanced Medical Support Assistant
US Veterans Administration
04.2024 - 04.2025
Medical Assistant
Gastroenterology Consultants, PC
06.2022 - 04.2024
Sales Receptionist
Lithia Toyota
05.2019 - 06.2022
Customer Service Representative
Lowes Home Improvement Center
04.2017 - 05.2019
High School Diploma -
Crater School of Business Science And Innovation