Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kaitlyn Purcell

Florence,KY

Summary

Skilled professional with a strong background in customer service, dedicated to delivering exceptional client experiences. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Committed to maintaining high standards of service and fostering positive relationships with clients.

Overview

10
10
years of professional experience

Work History

Personal Banker I

Fifth Third Bank
Florence, KY
03.2024 - Current
  • Cultivated strong rapport with clients to enhance service delivery and branch loyalty.
  • Guided customers in account management and financial decision-making.
  • Balanced cash drawer daily, addressing discrepancies as needed.
  • Identified opportunities for cross-selling banking products and services.
  • Prepared currency, coins, and checks for deposit or shipment to Federal Reserve Bank.

Assistant Service Manager

Marshall Dry Ridge Toyota
Dry Ridge, KY
11.2017 - 03.2022
  • Reviewed vehicle diagnostics with customers, providing clear explanations and recommendations.
  • Upsold products and services, contributing to increased revenue.
  • Reviewed and posted warranty claims on a weekly basis to maintain compliance.
  • Ensured exceptional customer service through effective communication and problem resolution.
  • Operated under strict deadlines, responding promptly to service requests.

Front Desk Coordinator/Staffing Consultant

Express Employment Professionals
Florence, KY
06.2017 - 11.2017
  • Analyzed applications and resumes to place associates where their abilities were best suited
  • Recruited potential associates from CareerBuilder.
  • Performed drug screenings, i-9 paperwork and general clerical duties
  • Promptly responded to inquires from associates and clients
  • Reviewed payroll and set up direct deposit

Sears Customer Service

Citibank
Florence, ky
08.2016 - 07.2017
  • Resolved product/policy issues and shared benefits of new technology
  • Assisted clients through inbound and outbound calls in regards to their needs i.e. (making payments on their credit card, increasing/decreasing credit line and balance transfers)
  • Escalated calls, notated every account, and filed complaints accurately

Point of Sales Associate/Omni Lead

Kohls
Walton, KY
08.2015 - 12.2016
  • Minimized store losses through heightened awareness and meticulous attention to detail.
  • Handled merchandise returns, exchanges, and credit card transactions efficiently.
  • Executed opening and closing procedures for the store daily.
  • Trained new associates to enhance team performance and service quality.
  • Picked, packed, and shipped orders accurately to ensure timely delivery.

Education

High School Diploma -

Walton Verona High School
2016

Certificate - Vet-Tech/Animal Science

Murray State University

Skills

  • Organizational skills
  • Energetic self-starter
  • Excellent customer service
  • Reliable and punctual
  • Cash handling accuracy
  • Strong communication skills
  • MS Office
  • Data entry

Accomplishments

  • Always met and exceeded credit goals
  • Contributed in making store top in the district
  • Managed call flow with up to 150 calls in queue per minute
  • Regularly received surveys from clients indicating highly satisfied with services provided by me

Timeline

Personal Banker I

Fifth Third Bank
03.2024 - Current

Assistant Service Manager

Marshall Dry Ridge Toyota
11.2017 - 03.2022

Front Desk Coordinator/Staffing Consultant

Express Employment Professionals
06.2017 - 11.2017

Sears Customer Service

Citibank
08.2016 - 07.2017

Point of Sales Associate/Omni Lead

Kohls
08.2015 - 12.2016

High School Diploma -

Walton Verona High School

Certificate - Vet-Tech/Animal Science

Murray State University

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Kaitlyn Purcell