Kaitlyn Quintero
Hialeah,FL
Summary
Through my experience and education, I am seeking the opportunity to add value to my workplace through the critical thinking and leadership skills I have been equipped with. Through my second-mile work ethic and my willingness to learn, I know I can provide exceptional results.
Overview
3
3
years of professional experience
Work History
Occupancy Specialist
Hialeah Housing Authority
Hialeah, FL
06.2022 - Current
- Assisted in the preparation of tenant files for review by management staff.
- Analyzed rental applications, credit reports, income verification documents, and other related information.
- Prepared and maintained accurate records of all tenant activities.
- Processed annual and interim recertifications on a quarterly and year-to-year basis.
- Issued vouchers for eligible tenants; non-renewal of lease, breaking lease, unit under abatement, etc.
- Developed and implemented procedures to ensure proper completion of move-in and move-out processes.
- Provided excellent customer service by responding promptly to inquiries from tenants and landlords.
- Advised tenants on their rights under Section 8 Housing Choice Voucher Program guidelines.
- Drafted correspondence between landlord and tenant disputes as needed.
- Facilitated meetings with tenants regarding rent payments or other issues as necessary.
- Answered calls and responded to inquiries from various parties.
- Managed overall tenant relations, and promoted tenant satisfaction.
- Processed positive/negative manual adjustments when HAP discrepancies are identified.
Medical Records Department
Martin Medical Center, INC
Miami, FL
10.2021 - 06.2022
- Customer service-oriented position
- Responded to phone inquiries from patients, physicians and other healthcare providers regarding medical records status.
- Answered phone calls and took messages for staff members.
- Processed payments and updated accounts to reflect balance changes.
- Request referral approvals from insurance and primary care physicians for patient visits
- Monitored incoming faxes and emails for new requests and routed them accordingly.
- Coordinated the retrieval, scanning and indexing of documents into the Electronic Medical Records system.
- Assisted patients with canceling and rescheduling appointments.
- Reviewed insurance information with patients and processed copays.
- Initiate prior authorization requests
- Maintained accurate medical records in accordance with HIPAA regulations.
- Verified patient demographic information to ensure accuracy of data entry into system.
Education
Bachelor’s Degree - Hospitality, Biology
Florida International University
07.2020
Associates Degree -
Miami Dade College
04.2017
Skills
- Bilingual
- Proficient in Microsoft Systems
- Professionalism
- Social skills
- Punctuality
- Hard worker
- Responsibility
- Customer service
- Quick learner
- Communication
- Problem-solving aptitude
- Conflict Resolution
- Reliability
- Adaptability
- Multitasking Abilities
- Time management abilities
References
- Venus Alfonso, Manager at Martin Medical Center, (786) 703-3557
- Yanelis Martin M.D., Owner and physician of Martin Medical Center, frontdesk@martinmedicalcenter.com, (786) 703-3557
- Gipsy Suarez, Immediate Supervisor, (305) 888-9744
Timeline
Occupancy Specialist
Hialeah Housing Authority
06.2022 - Current
Medical Records Department
Martin Medical Center, INC
10.2021 - 06.2022
Bachelor’s Degree - Hospitality, Biology
Florida International University
Associates Degree -
Miami Dade College
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