Kaitlyn Rabon
Lancaster,SC
Summary
Imaging scheduling professional with strong background in healthcare administration. Skilled in coordinating appointments, managing patient information, and ensuring efficient workflow. Known for fostering teamwork and adapting to changing needs while maintaining high standards for accuracy and patient care. Dependable and results-driven with focus on seamless collaboration and operational excellence.
Overview
7
7
years of professional experience
Work History
Healthcare Coordinator
Carolina Urology Partners
Rock Hill, SC
11.2020 - Current
- Communicated effectively with patients regarding treatment plans and follow-up care instructions.
- Developed personalized educational materials for patients to improve understanding of urological conditions and treatments.
- Trained new staff on operational processes and use of electronic health record systems.
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis's.
- Discussed new technologies specific to patient's diagnosis.
- Established strong working relationships with community partners and physician’s offices all across North and South Carolina, including York, Lancaster, Charlotte, Columbia, and Charleston, to enhance referral processes for high quality patient care.
- Assisted patients in navigating the healthcare system by providing education on insurance coverage, financial resources, and available support services.
- Scheduled imaging appointments using electronic health record systems, ensuring efficient patient flow.
- Developed process improvements for appointment scheduling, enhancing operational efficiency.
- Assisted in maintaining accurate records of imaging procedures and patient information within databases.
- Trained new staff on scheduling software and best practices for effective communication with patients.
- Collaborated with radiologists to prioritize urgent cases, ensuring timely imaging services delivery.
- Coordinated insurance authorizations, streamlining the billing process and reducing payment delays for patients and providers.
- Reduced no-show rates by implementing effective reminder systems and proactive rescheduling strategies.
ER Registrar
MUSC Health Lancaster Medical Center
Lancaster, SC
06.2019 - 11.2020
- Operated multi-line phone system, efficiently directing calls to appropriate departments.
- Trained new staff on switchboard operations and customer service protocols, fostering team competence.
- Trained new registrars on operational procedures and software tools for effective registration.
- Maintained electronic health record (EHR) systems to support real-time access to patient information.
- Used electronic systems to enter provider orders and retrieve test results.
- Coordinated with insurance companies to verify coverage and facilitate billing processes, reducing financial stress for patients.
Education
Buford High School
Lancaster, SC05-2018
Skills
- Healthcare administration
- Basic Life Skills certificate
- Teamwork and collaboration
- Reliability
- Adaptability and flexibility
- Training and mentoring
Timeline
Healthcare Coordinator
Carolina Urology Partners
11.2020 - Current
ER Registrar
MUSC Health Lancaster Medical Center
06.2019 - 11.2020
Buford High School