Kaitlyn Ramos
Naples,FL
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Medical Receptionist
Neuroscience And Spine Associates
04.2019 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Hostess
The Players Club & Spa
Naples, FL
11.2021 - 06.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating, and menu information.
Hostess
Outback Steakhouse
10.2015 - 03.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Lely High School
Naples, FL 08.2013 - 05.2017
Skills
- Dining Area Maintenance
- Customer Service
- Guest Engagement
- High-Volume Dining
- Guest Seating
- Appointment Setting
- EMR / EHR
- Medical Office Procedures
- Patient Registration
- Data Entry
Timeline
Hostess
The Players Club & Spa
11.2021 - 06.2022
Medical Receptionist
Neuroscience And Spine Associates
04.2019 - Current
Hostess
Outback Steakhouse
10.2015 - 03.2019
High School Diploma -
Lely High School
08.2013 - 05.2017
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