Kaitlyn Rankin
Trussville,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant and CSR
Cahaba Valley Animal Clinic
10.2018 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided customer support to clients, answering questions and addressing concerns.
- Improved client relations through effective communication and education on pet health needs.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Assistant Manager
Tantalizing Bodies
02.2018 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Kept track on inventory and ordering needs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped hire and train new staff.
File Maintenance Clerk
Bhate Geosciences Corporation
10.2016 - 12.2016
- Enhanced file organization by implementing a detailed categorization system for easy access and retrieval.
- Sort and classify information according to guidelines such as content, alphabetizing, chronological, or numeric order.
- Work cooperatively with the other records management personnel.
- Organize and create folders, general filing, and preparation of materials for offsite storage.
- Assisted in the development of customized file naming conventions for specific projects or departments.
- Assisted in audits by promptly providing requested documentation, demonstrating accuracy and thoroughness of recordkeeping.
Education
High School Diploma -
Springville High School
Springville, AL05.2018
Skills
- Client Communication
- Cleaning and sanitizing
- Patient restraint
- Animal Safety
- Appointment Scheduling
- Vaccine administration
- Laboratory procedures
- Medical record-keeping
- Diagnostic Imaging
- Client Education
- Emergency and preventive care
- Post Operative Care
- Veterinary Terminology
- Pharmacy inventory
- Animal Nutrition
- Reception duties
- Intravenous catheterization
- Reception Area Maintenance
- Dental Prophylaxis
- Parasite control
- Surgical Assistance
- Multitasking
- Attention to Detail
- Active Listening
- Excellent Communication
- Problem-Solving
- Organizational Skills
- Prescription Filling
- Basic Animal Care
- Customer Service
- Time Management
- Medical Terminology
- Patient Recordkeeping
- Medical Charting
- Post-surgical Monitoring
- Supply Ordering and Restocking
- Written Communication
- Microsoft Office
- Customer Billing
- Team building
- Problem Identification
- Cash Drawer Balancing
- Sales and Upselling
Timeline
Veterinary Assistant and CSR
Cahaba Valley Animal Clinic
10.2018 - Current
Assistant Manager
Tantalizing Bodies
02.2018 - 10.2018
File Maintenance Clerk
Bhate Geosciences Corporation
10.2016 - 12.2016
High School Diploma -
Springville High School
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