Kaitlyn Richey

Worked closely with physical therapists to gain knowledge regarding treatments

Used to help patients feel comfortable in clinic during exercises

Kept facilities clean and tidy inbetween patient visits

• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to office.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.
• Collaborated with senior management on strategic planning efforts, aligning objectives with overall company vision.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

• Increased customer satisfaction by providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Aided in training associates in customer service