Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. There isn't anything I can't do!
Overview
6
6
years of professional experience
Work History
Bartender
Odonnell's Pub & Grill
02.2023 - 08.2023
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Kept bar presentable and well-stocked to meet customer needs.
Served high customer volumes during special events, nights, and weekends.
Obtained cash bank and stocked service bar to prepare for operation.
Customer Advocate Specialist
Metlife
10.2021 - 06.2022
Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Listened to customers in actively to assess issues and provide accurate information.
Residence Counselor
Upstate Cerebral Palsy
05.2019 - 11.2020
Monitored and documented client progress toward meeting goals and objectives.
Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
Coordinated activities and events to create safe, positive and inclusive environment.
Monitored student behavior and responded to disciplinary issues in accordance with established policies.
Server
Turning Stone Resort And Casino
10.2019 - 04.2020
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Bussed and reset tables to keep dining room and work areas clean.
Server
Applebees
11.2019 - 03.2020
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Processed orders and sent to kitchen employees for preparation.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Operations Manager
Risen
01.2018 - 07.2019
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.