Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Rivera

Rome,NY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. There isn't anything I can't do!

Overview

6
6
years of professional experience

Work History

Bartender

Odonnell's Pub & Grill
02.2023 - 08.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Obtained cash bank and stocked service bar to prepare for operation.

Customer Advocate Specialist

Metlife
10.2021 - 06.2022
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Listened to customers in actively to assess issues and provide accurate information.

Residence Counselor

Upstate Cerebral Palsy
05.2019 - 11.2020
  • Monitored and documented client progress toward meeting goals and objectives.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.

Server

Turning Stone Resort And Casino
10.2019 - 04.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Applebees
11.2019 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Operations Manager

Risen
01.2018 - 07.2019
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.

Education

Associate of Arts -

MVCC
Rome

High School Diploma -

Rome Free Academy
Rome, NY
06.2015

Skills

  • Food Sales and Promotion
  • Safe Food Handling Procedures
  • Food Service Management
  • Customer Service
  • Servsafe Certified
  • Safety Standards and Compliance
  • Communication
  • Attention to detail
  • Leadership
  • Thrive under pressure
  • Problem-solving

Timeline

Bartender

Odonnell's Pub & Grill
02.2023 - 08.2023

Customer Advocate Specialist

Metlife
10.2021 - 06.2022

Server

Applebees
11.2019 - 03.2020

Server

Turning Stone Resort And Casino
10.2019 - 04.2020

Residence Counselor

Upstate Cerebral Palsy
05.2019 - 11.2020

Operations Manager

Risen
01.2018 - 07.2019

Associate of Arts -

MVCC

High School Diploma -

Rome Free Academy
Kaitlyn Rivera