Kaitlyn Rodgers
Trevor,WI
Summary
Dynamic professional with experience at TJX Companies and Kaizen CPAs + Advisors, excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in payroll processing and financial reconciliation, ensuring accuracy and efficiency in all tasks. Committed to delivering exceptional results in fast-paced environments.
Developed strong interpersonal and problem-solving skills in fast-paced customer service environment. Transitioning into new field with focus on leveraging communication and coordination abilities. Committed to delivering exceptional experiences and fostering positive relationships in any professional setting.
Overview
4
4
years of professional experience
Work History
Junior Bookkeeper
Kaizen CPAs + Advisors
01.2024 - Current
- Maintained organized filing system for important financial documents, ensuring easy access and retrieval when needed.
- Assisted with payroll processing, ensuring employees received accurate paychecks in a timely manner.
- Assisted with year-end closing activities, including adjusting journal entries, preparing trial balances, and compiling financial statements for review by external auditors or tax preparers.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Filed invoices with processed checks to maintain orderly accounting filing system.
- Matched purchase orders with invoices and recorded necessary information.
Customer Experience Coordinator
TJX Companies
08.2023 - 01.2024
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
Retail Sales Associate
TJX Companies
10.2020 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Associate of Science
Gateway Technical College
Kenosha, WIHigh School Diploma -
Wilmot Union High School
Wilmot, WI06-2023
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Calm and professional under pressure
- Excellent communication
- Computer skills
- Customer service excellence
- Active listening
- Relationship building
Timeline
Junior Bookkeeper
Kaizen CPAs + Advisors
01.2024 - Current
Customer Experience Coordinator
TJX Companies
08.2023 - 01.2024
Retail Sales Associate
TJX Companies
10.2020 - 01.2021
Associate of Science
Gateway Technical College
High School Diploma -
Wilmot Union High School
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