Kaitlyn Rogers
Fredericksburg,Virginia
Summary
Compassionate and driven college graduate with a Bachelor's degree in Business Management, minor in Human Resources (GPA 3.5). 10 years of work experience in customer service including: administrative experience; state, local & government account management; and several years in the service industry as a corporate trainer. I am proficient in using Microsoft Excel, MS Word, MS Powerpoint, MS Outlook & MS Teams. I'm aiming to leverage my academic experience and current job duties that consist of: forecasting, data analysis, networking, sales/negotiation skills & pipelining. Frequently praised by management & peers for my ability to thrive in fast-paced environments, communication skills & adaptability to excel at various roles,which ultimately aid in achieving company success.
Overview
11
11
years of professional experience
Work History
Government Account Representative
Carahsoft
02.2022 - Current
- Manage relationships & business development between Carahsoft and partners, specifically citizen engagement & GIS vendors
- Identify, qualify & close federal, state and local government opportunities for each vendor
- Pipelining & forecasting current customer needs and daily tracking of current/future opportunities
- Scheduling regular cadence calls with partners to ensure satisfaction & open line of communication
- Quote software & professional services using various government contract vehicles such as GSA, CMAs & TCPM
- Responsible for editing & reviewing official contracts including: terms & conditions, statements of work and purchase agreements
- Execute partner introductions & presentations regarding Carahsoft & government contract vehicles.
- Employer Branding Specialist- specializing in promoting Carahsoft's reputation to bring in more business and maintain healthy relationships with all involved parties by holding webinars & conducting regular sales calls
- Served as primary contact and support for maintaining account information and opening and closing accounts.
- Participated in training programs designed to enhance job knowledge.
- Maintained accurate and complete records on past due accounts and collection actions.
Administrative Office Assistant
Forever Family Adoption Services
08.2021 - 02.2022
- Maintained an updated database of personal information for former, current & potential clients.
- Submitted background checks, handled classified documents & became a notary signing agent
- Conducted phone screens for prospective candidates to evaluate qualifications.
- Coordinated on-site interviews with the hiring manager and provided feedback to candidates regarding interview performance.
- Track and update tasks to ensure deadline accomplishment
- Developed organizational filing systems for confidential customer records and reports.
- Screen and answer calls, emails, and correspondence with professionalism and in a timely manner
- Provide executive support to our clients and various agencies we work with regularly to assist the adoption process
- Track and update tasks to ensure deadline accomplishment.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Server
Outback Steakhouse
07.2013 - 07.2019
- Offered enthusiastic and personable service to all customers
- Developed and maintained positive working relationships with others to reach business goals
- Set performance expectations and provided honest feedback
- Carried out supervisory responsibilities in accordance with company policies and applicable laws.
- Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
Receptionist/Front Desk Coordinator
Rosner Nissan
07.2013 - 11.2015
- Processed daily invoices and billed renewed invoices to clients
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Responded to all customer inquiries thoroughly and professionally
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Operated a POS system to itemize and complete an average of customer purchases
- Sorted mail and other important data
- Scheduled appointments for clients, customers, and other visitors.
Education
Bachelor's of Science in Business Management, Minor in Human Resources - Business
Regent University At Virginia Beach
06.2019
Skills
- Proficient in Sales & Negotiation Tactics
- Critical Thinking & Attention to Detail
- Adaptability with Market Trends & Dynamic Environments
- Interpersonal & Communication Skills
- Commitment to Ethical Conduct & Integrity
- Relationship Building & Networking
- Contract Negotiation and Closing Tactics
- Prospecting Skills
- Background Checks
- Job Analysis
- Candidate Sourcing
- Database Management
- Interview Scheduling
- Applicant Tracking Systems
Timeline
Government Account Representative
Carahsoft
02.2022 - Current
Administrative Office Assistant
Forever Family Adoption Services
08.2021 - 02.2022
Server
Outback Steakhouse
07.2013 - 07.2019
Receptionist/Front Desk Coordinator
Rosner Nissan
07.2013 - 11.2015
Bachelor's of Science in Business Management, Minor in Human Resources - Business
Regent University At Virginia Beach
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