Kaitlyn Ross
Wayne,West Virginia
Summary
Proven Patient Access Representative with a track record of enhancing patient experience at Valley Health Systems through expert navigation of EPIC and stellar customer service. Proven ability to work collaboratively within a team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, HIPAA compliance, and providing reliable support in a fast-paced environment. Known for excellent communication skills and delivering results.
Overview
2
2
years of professional experience
Work History
Patient Access Representative
Valley Health Systems
04.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Optimized resource allocation by effectively managing patient flow and scheduling.
Intern
OnCall Health & Aesthetic Care
05.2023 - 06.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized patient records.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
BBA - Healthcare Management
Marshall University
Huntington, WV12-2023
High School Diploma -
Wayne High School
Wayne, WV05-2020
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Team collaboration
- Appointment scheduling
- Medical terminology
Timeline
Patient Access Representative
Valley Health Systems
04.2024 - Current
Intern
OnCall Health & Aesthetic Care
05.2023 - 06.2023
BBA - Healthcare Management
Marshall University
High School Diploma -
Wayne High School
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