Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Rounds

Graham,WA

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

4
4
years of professional experience

Work History

Manger

Dairy Queen Grill & Chill
Portland , OR
12.2023 - 06.2024
  • Ensured compliance with regulatory requirements and industry standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with industry regulations and company policies.
  • Established processes to ensure efficient workflow throughout the organization.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Directed recruitment, hiring, and training of new staff members.

Package Handler

FedEx
Portland, OR
05.2023 - 12.2023
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Organized packages according to type, size, destination, and other specifications.
  • Inspected packages for damages or defects and recorded any issues found.
  • Participated in regular safety meetings and training sessions.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Followed company policies and procedures for secure package handling.
  • Managed time efficiently to meet or exceed productivity targets.
  • Complied with federal, state, and company regulations regarding package handling.

Host, Busser, To-go Specialist

Old Spaghetti Factory
Tacoma, WA
10.2022 - 05.2023
  • Took reservations over phone and in person.
  • Inspected dining areas for any damages or defects.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Provided excellent customer service by anticipating customer needs.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Provided customers with accurate wait times and monitored waiting list.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.
  • Managed dining room layout to maximize efficiency of staff members.
  • Assisted servers in seating guests by escorting them to their tables.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered phones promptly to record and confirm reservations.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Took beverage orders and served drinks during peak meal times.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.

Crew Member

McDonald's
Auburn, WA
10.2020 - 10.2022
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Informed customers about daily specials in an engaging manner.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Resolved customer complaints in a professional manner.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Served food quickly for positive guest experiences.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Education

Tacoma Community College
Tacoma, WA

Skills

  • Complaint resolution
  • Resource Allocation
  • Operations Management
  • Food Preparation
  • Customer Engagement
  • Staff Training and Development
  • Store maintenance
  • Recruitment and hiring
  • Staff Management
  • Food Service Background
  • Staff Scheduling
  • Adaptable
  • Supervisory skills
  • Team Management
  • Labor and food cost control

Timeline

Manger

Dairy Queen Grill & Chill
12.2023 - 06.2024

Package Handler

FedEx
05.2023 - 12.2023

Host, Busser, To-go Specialist

Old Spaghetti Factory
10.2022 - 05.2023

Crew Member

McDonald's
10.2020 - 10.2022

Tacoma Community College

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Kaitlyn Rounds