Kaitlyn Sass
Summary
Professional administrative support professional with substantial experience in office management, data entry, and customer service. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Known for reliability, multitasking, and excellent communication skills. Proficient in Microsoft Office Suite, scheduling, and maintaining organized workflows.
Overview
13
13
years of professional experience
Work History
Administrative Support Technician
Resolute Management Inc.
09.2024 - Current
- Facilitate file organization and support the digitization process to enhance office efficiency.
- Perform data entry tasks utilizing various databases and spreadsheets.
- Contributed to successful project completions by providing timely assistance during critical stages such as research data collection analysis documentation, legal research, and financial audits.
- Maintained organized legal research files and ensured timely updates to case databases and reference materials.
Records Specialist
Michiana Land Services
11.2022 - 04.2024
- Prepared and proofread legal documents, ensuring accuracy and resolving discrepancies.
- Managed and updated records within Office D365, maintaining database integrity.
- Performed data entry tasks for external utility company projects, supporting team and independent initiatives.
- Developed an efficient archival system, allowing for easy location and retrieval of historical records as needed.
Account Assistant
ASH Agency
06.2022 - 03.2024
- Managed customer inquiries with a focus on timely and empathetic responses to ensure satisfaction and retention.
- Resolved conflicts by deescalating situations with upset customers, effectively restoring confidence in the company's services.
- Maintained and updated critical Excel spreadsheets, supporting the accurate tracking of product sales and content distribution.
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Entered customer order details into system, accepted payments and updated accounts.
Office Manager
Conserva Irrigation
03.2022 - 06.2023
- Managed inbound customer communications, efficiently addressing and resolving inquiries to ensure satisfaction.
- Maintained accurate customer data and appointment schedules through meticulous database management.
- Processed financial transactions by generating invoices and overseeing timely payment collections.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Stay at Home Parent
09.2017 - 03.2022
- Managed independent freelance business, successfully marketing and selling fiber and ceramic art pieces to a diverse client base.
- Engaged with local art community by participating and contributing volunteer efforts to art fairs, enhancing visibility and networking opportunities.
Equipment Resource Manager
School of the Art Institute of Chicago
01.2012 - 06.2015
- Tested, cleaned, and repaired media equipment, ensuring optimal functionality and reliability for user reservations.
- Managed inventory with Excel and maintained a clean, organized workspace to streamline equipment allocation and enhance operational efficiency.
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
Education
Bachelor of Fine Arts - Fine Arts
School of the Art Institute of Chicago
Chicago, IL05.2019
Central Saint Martins College
12.2014
Skills
- Computer Skills
- Schedule Management
- Team Management
- 75 WPM Typing Speed
- Microsoft Office
- G-Suite
- Airtable
- Adobe
- Legal research
Timeline
Administrative Support Technician
Resolute Management Inc.
09.2024 - Current
Records Specialist
Michiana Land Services
11.2022 - 04.2024
Account Assistant
ASH Agency
06.2022 - 03.2024
Office Manager
Conserva Irrigation
03.2022 - 06.2023
Stay at Home Parent
09.2017 - 03.2022
Equipment Resource Manager
School of the Art Institute of Chicago
01.2012 - 06.2015
Central Saint Martins College
Bachelor of Fine Arts - Fine Arts
School of the Art Institute of Chicago
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