Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Saucier

Jacksonville

Summary

Skilled Operations Supervisor with broad experience in overseeing daily operations, streamlining processes, and implementing effective business strategies. Strengths include strong leadership abilities, organizational skills and a keen focus on operational efficiency. Previous roles have led to improved team productivity, cost reduction and enhanced operational workflows.

Overview

16
16
years of professional experience

Work History

Operations Supervisor

Davis Mail Services
Jacksonville
11.2023 - Current
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Monitored staff performance and provided feedback for improvement.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Developed strong relationships with customers through excellent customer service practices.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Ensured compliance with all safety regulations in the workplace.
  • Implemented cost-saving measures throughout the organization's operations.
  • Trained new employees on proper job functions and company policies and procedures.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Evaluated existing systems for potential improvements in speed or accuracy of dispatch services provided.
  • Implemented strategies for improved route optimization across all areas of operation.
  • Tracked and reported on dispatcher performance metrics.
  • Scheduled, assigned, and monitored the work of dispatchers.

Driver Manager

10 Roads Express
11.2017 - 11.2023
  • Responsible for managing driver performance, route scheduling, equipment maintenance scheduling, and collaborating with all functional groups to meet operational goals.
  • Provides leadership and guidance to drivers through frequent communication and face-to-face interactions.
  • Responsible for conducting driver performance appraisals, training and developing drivers, enforcing company and customer policies, and disseminating general company news and information.
  • Works with Terminal Manager to achieve proper staffing levels within region.
  • Responsible for optimizing performance of assigned drivers: On-time pickup and delivery performance; Hours of service compliance; Driver availability and scheduling preferences; Accommodation of special routing needs; Proper Vehicle Inspection Procedures and Reporting.
  • Ensures correct use of, and assists with driver training on, company systems (Qualcomm/Omnitracs, Dispatch software, timesheets, etc.) so work performed is accurately represented.
  • Manages driver schedules by establishing rotations and coordinating with Schedulers.
  • Maintaining assigned equipment through established preventive maintenance and repair programs in coordination with Fleet Manager.
  • Ensures compliance with all applicable state, federal, and local laws and regulations.
  • Reviews and makes recommendations on route design and works to identify and resolve operational issues.
  • Represents the company at Postal facilities, customer sites, suppliers and vendors within assigned region.
  • Responsible for coordinating maintenance/cleaning/snow removal for office, yard, and/or parking locations in assigned region.

Assistant Manager

Murphy USA
03.2011 - 11.2017
  • Providing a prompt, efficient, and courteous customer experience.
  • Responding and resolving customer’s requests and concerns.
  • Assisting customers with purchases and fuel transactions.
  • Operating cash register.
  • Ensure fuel and merchandise is available for customers.
  • Maintaining a clean and safe environment.
  • Supporting the Store Manager in all store operations.
  • Helping lead the team to exceed the store’s performance goals and objectives.
  • Assisting Store Manager to complete daily/monthly paperwork, resolve problems, review daily video, plan-o-gram compliance, inventory ordering, product counts and equipment maintenance and training new employees.
  • Performing job related duties as assigned.

Sales Associate

Wal-Mart
11.2009 - 02.2011
  • Unload trucks.
  • Sort products in the backroom.
  • Stock products on shelves.
  • Ensure aisles are neat and area is clean.
  • Engage vendors and drivers with a positive attitude.
  • Greet customers and answer their questions.

Education

High School Diploma -

Edward H. White High School
Jacksonville, FL
06.2009

Skills

  • Dispatch software
  • Route optimization
  • Staff scheduling
  • Compliance monitoring
  • Customer service
  • Team leadership
  • Employee training
  • Problem resolution
  • Operational efficiency
  • Driver performance
  • Time management
  • Communication skills
  • Coaching and onboarding
  • Transportation coordination
  • Scheduling expertise
  • Logistics management
  • Operational management
  • Performance monitoring

Timeline

Operations Supervisor

Davis Mail Services
11.2023 - Current

Driver Manager

10 Roads Express
11.2017 - 11.2023

Assistant Manager

Murphy USA
03.2011 - 11.2017

Sales Associate

Wal-Mart
11.2009 - 02.2011

High School Diploma -

Edward H. White High School

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